Vatc Sleep Pod Terminal 1 Reviews

Response from Property: "Dear .mr/ms,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

Response from Property: Dear Sir/ madam,On behalf of the VATC SleepPod, I would like to send you (guest's name) a respectful greeting and a sincere thanks for choosing our sleep pod service (or VATC SleepPod) during your stay in Hanoi.Thank you so much for sharing your experiences with us about your recent stay in Noi Bai Airport, Hanoi, Vietnam. We were sorry to hear that your stay at our establishment did not meet your expectations.In your letter, you stated that our service did not have a bathroom. For background, there had been no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were installed and available for use back in 2014. Unfortunately, there was no space that we could rent and set up an independant bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regretably they cannot have a bathroom service. They are primarily suitable for short stays and thats a reason in all online travel booking websites that we use to sell our sleep pod service such as ***********, Agoda and *******, we published this information: “The bathroom is not available on our property; Shared toilet is available in the airport”. We hope in the future, the airport authority will make some renovations and so that we can have a space to provide a bathroom service dedicated to our valuable guests.Please accept our sincere apologies. Given the unfortunate experience you had with this matter at VATC SleepPod. We do appreciate your frustration and understanding on this situation.If you have any furthur feedback or concerns please kindly let us know. We always strive to provide our guests with the highest quality all the time.Yours sincerely,Huong TrinhCustomer Service Manager

Response from Property: Dear GuysThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Response from Property: Dear Ms/MrThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Response from Property: "Dear Guest's name,Thank you for writing to us here at the VATC SleepPod. We are sorry to hear that your stay at our establishment did not meet your expectations. In the review you marked 1.7 points for the VATC Sleeppod but didn’t give us any extra information to assist us understand your case better. Please accept our most sincere apologies for the unfortunate experience you had with VATC SleepPod. If it is convenient to you, we would be interested to hear more about the details your experience, so that we can deliver a service at the level you and other guests expect. Please feel free to write further to me on the details. We always strive to provide our guests with the highest quality all the time.Yours sincerely,Tran ThomCustomer Service Manager"