Anonymous User
March 17, 2024
The overall experience was too bad: first of all, the room provided was inconsistent with the room I booked on the trip. The deluxe lake view king room gave me twin beds and no balcony. Secondly, the sanitary condition is worrying. Bath towels were not replaced in the toilet, and towels used by previous guests were still left. The bed gave the impression that the bedding had not been replaced. Next, when we reported the above problems to the waiter, we asked to change rooms, but the waiter refused because this is the reason provided to Ctrip customers, and said that it also has a lake view and the pictures on the website are uniform and for reference only. We are very dissatisfied with this attitude, but due to the late time we did not persist, we will not choose this hotel next time. Please think carefully before booking a room🥲
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