Maomaozhaoyin
April 7, 2024
The hotel is very close to the north gate of Xixi National Wetland Park, about 700 meters on foot, and about 15 minutes by taxi to Zhoujia Village. The hotel is decorated in dark colors. When booking, I asked for a higher standard. When I arrived, I only changed to a larger room on the 2nd floor. The hygiene and facilities were OK. There were toiletries in the bathroom, but only toothbrushes and slippers were given. There were no shower caps, combs, cotton swabs and other supplies. There were 4 bottles of mineral water and 3 bottles of drinks. The waiters greeted everyone. But I encountered a very puzzling thing. We stayed for two days. On the first day, we were given welcome fruits. Since we planned to come back from the game at noon the next day, we put the fruits on the fruit plate intact. But when we came back at noon the next day, we found that the room was cleaned and the fruits were taken away, and the toothbrushes and toothpaste were not added (we thought they would be supplied every day, but they were thrown away after use the day before). I called the front desk and they said that toothbrushes and toothpaste were supplied every day, and the fruits would be brought back. When we left in the afternoon, these had not been delivered yet. We went to the front desk to explain the situation. The front desk explained that the fruit was taken away by the cleaning staff who wanted to replace it for us. We accepted this explanation but said that it was unnecessary to waste it, especially since we planned to come back for lunch. At the same time, the front desk said that the toothpaste and toothbrush would be replenished in the evening. At around 8 o'clock that night, the waiter delivered a plate of fruit and a box of snacks, but there was no trace of toothpaste and toothbrush. To be honest, two sets of toothpaste and toothbrush are not worth much money. If we were told at the beginning that only one set would be provided, we would have solved it ourselves. There is a convenience store opposite, but it was promised that it would be delivered until check-out, which is outrageous. I don't want to talk about it anymore. I asked for a pair of toothbrushes twice and there was no response. In the end, we solved it ourselves. It's rare for the first time in so many years of staying in a hotel to encounter such a situation.
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