Guest User
August 13, 2023
It can be said that I have stayed in a hotel with a relatively poor overall quality, although I know that the Hilton in Shangougou is not much better. But the service has to keep up. When I arrived at the hotel at 3:40, I was told that the room was not ready yet, and there were people waiting for rooms all around. The weirdest thing was the buffet in the evening. I went in at 6:30 and asked me to register the room and name on paper. Name, halfway through the meal, I ran over and said there was no such room number, so I showed my room card and room card, but the result was not finished yet. At 9:30 in the evening, I called the room and told me that I thought I was a group meal, and I didn’t have it yet. To pay, I need to go down and check out immediately. Didn’t I register the room number and register the account? The answer is that the account cannot be settled and I need to go down and settle the account immediately! Please, it's your problem, and the child was about to fall asleep at that time. I said that if you can't pay the bill, I will pay it tomorrow, because my child was about to fall asleep. Ten minutes later, the second call came again, and they still asked me to pay? ? ? Maybe I think I'm going to run away at night and get this meal in vain?
After the children fell asleep at 9:40, I went to the restaurant to pay. Without any apologies, the bill of 504 was given to me and the credit card amount was 6240! I am simply shocked by this service!
It is recommended that hotels strengthen personnel training
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