Hotel Greven

Hotel Greven is a smaller hotel to the east of Hamburg center. The hotel is comfy and reasonably priced. A nice stiff mattress and a good size shower room. The hotel feels a bit detached, although it's actually only about 10 minutes from Burgstrasse underground station, but the immediate area doesn't have much more than a few shops. Hamburg city center is about another 10 minutes on the train. Greven is a good bet for someone travelling on a mid sized budget who doesn't need luxury.

AVOID! I won't be back, and I wouldn't wish my worst enemy to stay here. I've only given it 1 star because you can't go any lower, but I feel the housekeeping seem to have done a good job given the conditions. Took over 30 minutes to check in as the person at reception didn't know how to look for an ******* booking and the person who did was away watching football. Had booked a double room but was given a single, they changed it to a double which stank of stale cigarette smoke with various broken fittings. Then there was no hot water so I left the shower running to see if any came through but it flooded the bathroom as the shower drain was blocked so it overflowed. The basin drain was also blocked. After reporting it there was hot water in the morning but it would have been nice to have a shower before bed. I slept ok despite the pillow being very uncomfortable (akin to sleeping on a sack of potatoes). Unless you like being miserable, stay elsewhere.

The hotel was better than I had expected based on reading previous reviews. I was pleasantly surprised. The WiFi was good and there was no issues with temperatures as it was 20 degrees outside. It was nice to have the fridge in the room. The one complaint that I would have is that the desk and chair height were not really compatible until I got a cushion to sit on. Other than that everything was fine and the value was great. The staff were friendly too.

Surrounding is at night not safe and the room condition was not the best - also the smell in the room was quite uncomfortable.

It is clean, but they wrongfully put King Bed in the AD, where there is no King Bed in any rooms when I checked in. The manager is not available 24 hours daily. When I checked in at 3pm, I had to call and waited 15 mins before the manager was showed up. There was no coffee available in the room. There was no cleaning service during our 3-days stay.

The room was ok, but the heater wasn't working. Reception closed by the time I got back to the room, and I had to spend the night in the chilly cold room. Also, the refrigerator was switched off, which led to melting ice covering the floor in the morning!