Guest User
October 22, 2021
This stay was really the most twisted…
When I came to Guiyang from Nanning, I started to communicate and make reservations when I set off, and the communication was not completed until I arrived three hours later. When I arrived at the store, I found that this was just an end, and it was not proper... Listen to me slowly😂
1. The room type I saw on the reservation page is inconsistent with the room type after placing the order (fortunately, I saved the screenshot, otherwise I can’t explain it clearly). I think this may be caused by Ctrip’s outsourcing to Tujia, and the store’s cooperation with them. The background system made a disclosure... However, the victim is the consumer, and the follow-up processing takes several hours, and the communication cost is extremely high!
2. The customer service who called me claimed to be Ctrip. I called back and said it was Tujia. I don’t know what the relationship is.
3. The boss upgraded the plus 50 to the room type I saw before placing the order. Ctrip said they would reimburse me, but, as of now, the evaluation has not fulfilled the promise to contact me on time at 14:00 for a refund (this is the communication process In the middle, the third time I was not punctual, I still can't find the staff to deal with it for me…)
4. We arrived at the store at 10 o'clock last night, and we managed to check in until 11 o'clock. It was really exhausting, but I really don't know if the store is also a victim...
[Objective praise] The location is in the east gate, you can drive in (the road is very bad, please be careful when you come later), parking is free (just outside the store), and it is free to turn right into the ancient town when you go out (there is a checkpoint, there are people, at the entrance) I didn’t check it when I was playing with my mobile phone)
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