A very satisfying experience! First of all, they took the initiative to contact us by phone after booking, asking about the arrival time and whether we needed to be picked up. When they learned that we were traveling with our children, they immediately upgraded the two rooms. They took the initiative to contact us again two days before the trip, added WeChat, confirmed the pick-up information, etc., which made us feel very at ease.
After arriving at the hotel, the check-in was very smooth, the service was friendly, the hotel room was large, and the view was wide. After checking in, they immediately introduced nearby food and travel suggestions on WeChat. The next day, we had to get up early to catch the tour group, so we couldn't have breakfast. After communication, they prepared bread, fruit and water for us in advance.
This trip to Guilin was far from what I imagined, but this hotel was the only one that exceeded my expectations, which was great.
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