Anonymous User
October 6, 2022
I chose this hotel only because of the laundry room. After I went there, I felt very good overall. Let me talk about the advantages first:
Environment: The lobby is spacious and bright. The room is decorated in a modern and simple wooden style. The wooden floor looks clean and comfortable. I am most afraid of the kind of carpet when staying in a hotel. Cleanliness is the most important thing. In addition, the room is oversized, plus points. I live on the first floor, and it's not noisy outside.
Service: The service attitude at the front desk is also very good, there is everything you need, there are relatively complete disinfection items, and there is also a small medicine box.
Of course there are flaws
Amenities: The door to the shower is missing so the water gets everywhere. The water is not hot enough, and when the air conditioner is turned on, the bathroom is very cold. The duck mouth of the shower gel is also broken, it is difficult to press out the shower gel. The room doesn't seem to have a phone? However, the first floor is also very close to the front desk, so we can only make two more trips if necessary.
Free laundry service: This is actually a very good service, which can PK adjust many advantages of other hotels. We came back from rafting in Qingyuan with a bag of wet clothes, and we were going to wear them the next day, so it was a pleasant surprise to see that there was a washing machine and a dryer. but! No one will help take out the clothes from the dryer. My friend wanted to take them out in advance, but the temperature was too high and the door couldn't be opened. This happened twice when I went there. The front desk should know. We went to see it the next day, and the clothes were still in the dryer. Because the dryer was turned off early at night, the clothes were not completely dry and were too wet to wear. So disappointed! Our most important needs cannot be met, and this advantage has become a disadvantage instead.
Finally, a few small suggestions:
1. The laundry room has more people to help take care of it, and take out the clothes that the guests have washed and dried in time. How to manage it is the hotel's business, you can learn from Atour Hotel.
2. Check the facilities and items in the room regularly, and replace the unusable things in time. Try not to wait for the guests to reflect before making improvements.
3. During the epidemic, put two masks and disinfectant alcohol in the room, it will be more considerate!
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