No.430 West of Fangcun Avenue, Liwan District, Guangzhou, Guangdong, ChinaView Hotel Details
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Lavande Hotel Guest Reviews
4.7/5
Outstanding
1190 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1190)
Positive reviews(1160)
Reviews with photos/video(469)
Easy to get around(159)
Classy environment(130)
Awesome amenities(125)
Convenient parking(114)
Close to metro(88)
Friendly front desk staff(87)
Delicious breakfast(57)
Many amenities(47)
Negative reviews(30)
Chin Hong
Superior Queen Room
Stayed in Aug 2023
Couples
14 reviews
5.0/5
Outstanding
Posted on Sep 17, 2023
Nice hotel with restaurant.
Have a comfortable stay here.
Excellent
Response from Property: My darling,小麗看到您对我们如此高的评价,真的很高兴,一直以来,小麗都秉持着“自然、亲和、真诚”的服务理念,让每一位小麗的住客都感受到朋友般的真诚,您与小麗相遇,就像伯乐遇到千里马,发现我们如此多的优点,让我们很是感动。从您的字里行间都可以看出您对我们的爱,那么,请记得,如果爱,请深爱哦~小麗期待您的再次光临,么么哒~
Shanzhashushanzhashu
Superior Queen Room
Stayed in Nov 2024
Couples
5 reviews
5.0/5
Outstanding
Posted on Dec 28, 2024
A very cost-effective hotel near Laijiaokou, the overall facilities are good, the hygiene is very good, the environment and sound insulation, the service are very satisfactory, it is not noisy, the location is also good, very close to the subway station, there are many places to eat and drink, very convenient, a very pleasant experience.
Original TextTranslated by Google
Response from Property: Xiaoli, thank you for your great encouragement and support despite your busy schedule, which makes us feel more happy. At the same time, we are more determined to provide the ultimate service and bring the best stay experience to every guest. Looking forward to your next visit.
Maiing
Superior Queen Room
Stayed in Nov 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
The environment feels really good. The hygiene is also very good. The stay is very comfortable. The service attitude of the two young ladies at the front desk is also very enthusiastic. Overall, the stay is still very good. Highly recommended
Original TextTranslated by Google
Response from Property: Meeting you is the most beautiful embellishment in Xiaoli's life. Meeting you is the most beautiful attachment in Xiaoli's years. Xiaoli is willing to do her best to create a warm and comfortable corner for you! Good Morrow!
Guest User
Standard Single Room
Stayed in Nov 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Dec 7, 2024
I am very satisfied with the hotel. The lobby is bright and simple, the rooms are clean, and the service is very warm.
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words. So, please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Business 2-bed Room
Stayed in Oct 2024
Business travellers
4 reviews
2.2/5
Posted on Nov 27, 2024
There is no wifi in the room and the TV doesn't work. I made a long phone call and the staff came up to fix it but it didn't work. The experience was terrible!
Original TextTranslated by Google
Response from Property: Dear guest, hello, I'm sorry for the inconvenience caused to you. Xiaoli is also improving it recently. According to your opinions, Xiaoli will also adopt them and will work hard to be herself and show her best self. To your guest, I hope that Xiaoli will perform well next time you come to see her!
Guest User
Superior Queen Room
Stayed in Oct 2024
Other
8 reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
The hotel environment is elegant and clean, there is free parking, the service is very warm and considerate, a very good stay experience
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words. So, please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Business Queen Room
Stayed in Oct 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Nov 11, 2024
The room environment is pretty good, the overall facilities are relatively complete, there is a parking lot at the entrance of the hotel, and parking is convenient. The front desk lady and brother are very patient in answering questions and helping us solve problems.
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words. So, please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Business Queen Room
Stayed in Oct 2024
Business travellers
1 reviews
2.2/5
Posted on Nov 10, 2024
This is the first time I have seen a house for sale for around 300. The room is so narrow and the ceiling height is really good. I am 1.7 meters tall and can touch the top with my hand. The distance between the end of the bed and the wall is only enough for one person to pass through, so there is not even a TV cabinet. The shower gel in the bathroom is actually empty. Because it was already early in the morning when I took a shower, I didn’t have the heart to disturb the cleaning lady, so I asked her to take the shower gel down and fill it with some water to use. Okay, it’s still sealed and can’t be taken out. Are they afraid that guests will steal it! I am speechless. I don’t know how to describe the carpet level in the hotel corridor. Here is the picture. In fact, I can choose to stay in Lavande Hotel because I think it has always been good. As a result, this experience, hey... I don’t know how Huazhu Group audited it.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for sharing your accommodation experience. We are deeply sorry for the inconvenience you encountered during your stay. Your feedback is very important to us. Regarding the small room, lack of facilities and hygiene issues you mentioned, we have recorded these issues and will take immediate action to investigate and improve them. We promise to strengthen the hotel's facility maintenance and cleaning standards to ensure that every guest is provided with a comfortable and satisfactory accommodation experience. Thank you again for your feedback, and we look forward to having the opportunity to serve you again.
Guest User
Business 2-bed Room
Stayed in Sep 2024
Family
2 reviews
4.7/5
Amazing
Posted on Oct 28, 2024
The environment looks average from the outside, but the room is clean, and the shower water is big and comfortable. But I need to mention: I booked two nights, and the aunt forgot to put clean towels in the room when she cleaned the room on the second day. I called the guest room center to send towels at night, and it took two reminders before it was delivered. The aunt who came was afraid that we were stealing their towels, and had to go into the bathroom to confirm. I told her that my family was taking a shower and it was inconvenient, but she was still skeptical. This kind of distrust of customers makes people very uncomfortable. It is a mistake of the room service during the day, and they use distrust to make customers feel more uncomfortable. I suggest improvement.
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words, so please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Standard Single Room
Stayed in Sep 2024
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
I came to Guangzhou alone. I think the location of this hotel is convenient to the city, but the price is generally moderate. There is a ground parking lot in front of the hotel, and the number of parking spaces seems to be relatively spacious. I often stay in this brand in terms of environment, and I think it is completely fine. I live on the second floor, there is a restaurant, but I didn't hear the noise mentioned in the previous comments, so I felt it was okay. I forgot to take a picture of the room. I was upgraded to a business room, so I give it a full five-point praise.
Original TextTranslated by Google
Response from Property: Thank you very much for your comments and suggestions. With your suggestions, we will work hard to improve and strive to bring you a better experience next time you stay
Anonymous User
Standard Single Room
Stayed in Sep 2024
Booked for others
3 reviews
4.8/5
Amazing
Posted on Oct 22, 2024
When friends and relatives come to Guangzhou, they often stay at this Lavande. In the off-season, they will be upgraded to a room type for free. The hotel's facade is not very impressive, but the internal experience is quite good. The parking lot at the door is very convenient for car pick-up. Especially the front desk service is very nice. It is pleasant to deal with it every time. The needs can be communicated and arranged remotely through their service WeChat. Thank you again for the comments. The corridor is a bit stuffy, but the relatives and friends are satisfied with the sanitary conditions of the room. The facilities are worth the price-performance ratio. I hope it will get better and better.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. If you like it, please light up 5 little stars. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Xiaopanghaiji
Superior Queen Room
Stayed in Sep 2024
Family
16 reviews
5.0/5
Outstanding
Posted on Oct 21, 2024
The overall environment of the hotel is good. It is clean and has free parking. Parking is convenient and the facilities are complete.
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words, so please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Standard Single Room
Stayed in Sep 2024
Couples
4 reviews
4.5/5
Great
Posted on Oct 18, 2024
The hotel has a beautiful environment, is close to the subway entrance, has convenient transportation, complete facilities, and a good experience.
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words, so please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
Guest User
Business 2-bed Room
Stayed in Sep 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
The hotel rooms are spacious and bright, clean and sanitary, free parking, convenient travel is very good
Original TextTranslated by Google
Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. You can see your love for us from every line in your words, so please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~
sz-gilbert
Standard Single Room
Stayed in Aug 2024
Business travellers
30 reviews
4.7/5
Amazing
Posted on Sep 21, 2024
Because I was going to the hospital nearby, I found this place. The service attitude was very good. The room was upgraded as soon as I arrived. As a somewhat old Lefeng, the price/performance ratio is still good. There is a parking lot below and a place to eat supper next to it. The service attitude of the waiter was also very good. The plugs in the room all come with USB plugs. But to be honest, the hotel has been around for a while and is a bit old overall. The soundproofing of the room facing the road is still a bit noisy, but overall it is still very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you guest for choosing Xiaoli’s home. Thank you very much for bringing up Xiaoli’s shortcomings. Only by knowing your shortcomings can you grow faster. Xiaoli attaches great importance to the questions you raised. Xiaoli will seriously correct the shortcomings. I hope you have a pleasant journey ahead! good Morrow is just for a better start!