I have stayed at Hampton by Hilton many times and it has always been my first choice when traveling with my family!
Xintang High-Speed Railway is a newly opened hotel. I saw on the Internet that there are discounts for newly opened hotels and the equipment should be new! It is indeed very new, but it is not discounted!
In fact, the reason why I gave the hotel a low score this time is not because of the discount. After all, price and service are directly proportional. But this time I did not experience the service I deserved for this price!
First of all, there are too many mosquitoes in the room. The hotel must have not done any anti-mosquito treatment! This time I stayed for two nights. On the first night, my two children were bitten several times and couldn't sleep all night. I reported it to the hotel the next morning and they only gave me mosquito repellent and nothing else. Correspondingly, the results are self-evident. I got a few more mosquito bites the next day. In fact, I contacted the hotel at around 10 o'clock the next night and added a mosquito repellent lamp to my home. However, it was of no use, so this point I am very dissatisfied with the hotel's response!
The second point is that there are no tables and chairs for children at breakfast. The children are one and four years old. It is very uncomfortable to sit and eat. I reported it to the hotel on the first day, but it was still the same on the second day. I was very disappointed! In fact, I don’t understand. For Hilton, isn’t it necessary to equip a restaurant with a child seat? Maybe it's because of the new opening, but if you think about it carefully, it shouldn't be the case. This is a Hilton, so there shouldn't be such mistakes!
There are also some other things, such as bed surrounds, etc., which are not available. I have stayed at Hampton by Hilton in many cities, including Guangzhou, and they all have them, but not here! So I evacuated immediately after staying for two days and changed to a hotel. I originally wanted to stay for three days!
So for these, I hope the store owner can seriously consider reviewing the hotel service!
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