Jiyue Hotel

1. The room has no window (I can ignore this because they didn't guarantee that there would be a window) 2. There is no hot water, they said the hot water system was broken (why didn't they tell me when I checked in? And it was raining heavily outside and it was very cold, where can I find a house with a child???) 3. The room was not cleaned. There is really no excuse for this, the customer service went to check it out, I don't know if it was urine, alcohol or soup, anyway it was very disgusting. I was not angry when the above 3 things happened. Maybe it was because the customer service had a good attitude, but it seemed that she couldn't handle these things, and she offered to refund me 100 yuan, and I didn't ask for more, after all, it was just her job. I can only say that this hotel is actually very cost-effective. 300+ for a room without hot water and no cleaning, I am really ****! If you bring children, remember to ask if there is hot water and room cleaning before checking in, otherwise you will be like swallowing a dead fly!

Gua Yangtou sells dog meat. I booked the most expensive king-size bed room with a gentle luxury view in the picture 1⃣️. When I got there, it was actually a small room of less than 15 square meters as shown in the picture 2⃣️. Both the decoration style and the supporting facilities were completely inconsistent. . The floor in the room was so dirty that it turned black when you wiped it with a towel. The so-called view from the window is just the top of a tree, nothing can be seen. The design of the bathroom is very unsafe, not to mention that it is easy to be bumped into. The flushing water is not smooth, and we have to open the drain ourselves. We asked if we were given the wrong room, and the front desk insisted that it was a luxury king-size bed room with a view! I don’t want to cause trouble during the Chinese New Year, but this hotel has really been banned from now on.

When I checked in, I asked the front desk to arrange a quiet room. The result was 519. The whole night was like installing a motor on your head. I went to the front desk at about two o'clock and was told that it was the sound of the outdoor air conditioner in the room on the right side of my room. I took the photo at dawn the next day. There is no outdoor unit on the right side of the room, so they know exactly what the sound is, so I am skeptical whether they gave this room intentionally. I asked to change rooms and was told that there were no rooms available, but when I came to the front desk to ask the question, two rooms happened to be booked, which meant that I had a choice when I checked in in the afternoon. .........I won’t go into details about the process. In short, the hotel handled it very badly. If the hotels around the zoo were not fully booked, I would not stay here. Let me give tourists a reference. However, Ctrip's customer service is still proactive in handling problems, and I am satisfied with their attitude.