Hotels near centro de ayuda universal, Guadalajara

This pretentious hotel is all show, no go. Only in an alternate reality can this be a 4-star hotel! Yes, the facade is impressive, and the lobby with the working elevator are nice. But once you get to your double room, you realize it's a dark, and musty, cave-like space with no fresh air because the only window faces an inner courtyard that is covered. There is mold on the stucco ceiling (see the dark spots in the attached photo, sorry for the resolution). The bathroom is so cramped you cannot use the toilet with the way the garbage bin was placed by the careless cleaning staff (see attached photos). Speaking of the cleaning staff, I found a long, dark hair on the bed sheets (photo attached), definitely the wrong length and color to be mine. The worst issue I encountered beside the fact I felt like I was suffocating from the lack of fresh air, was that the shower wouldn't drain properly, and you'd end up standing in filthy water. There was very little toilet paper provided (less than half roll) and by the time I was out, it was too late and inconvenient to go down at reception and ask for more. While I was there, there were hardly any other guests in the hotel, so it was relatively quiet, but every small noise is amplified by the architectural design of having an inner courtyard covered (in Morocco, the same architecture has the inner courtyard uncovered, so the air and noise are not trapped). You could also hear the church bells, and traffic noises. The A/C works, but it's limited by central WiFi controls, and I froze during the January night I was there, with no blanket other than a polyesther bed spread. After only one night, I couldn't wait to get out of there! There is a central hostel that literally offers better amenities than this so-called 4-stars hotel (you can look for my reviews to find out which one). The best thing this hotel offers is luggage storage: it's safe, and they give you a ticket, so it's more secure. The staff was nice enough, especially Gloria at the reception desk, who is kind and helpful. IMPORTANT NOTE: The rating of this hotel here is skewed by the numerous 5-star reviews for the famous Cathedral ”Santiago de Compostela” in Spain, placed in the WRONG listing!

Very good hotel, it is a tall building in Guacheng, standing in front of the window, half of the city has a panoramic view, very close to the cathedral, downstairs is Wal-Mart, very convenient, stay here next time

Travel in November 2019 in a family plan, rooms are spacious and clean, friendly staff but their only bad point is the location, the center area where you are located is nothing safe, It is about two squares from the catedral walking you get easily, but I recommend that if you go to the hotel walking during your stay, do it at good time, passing 9 pm is a lonely and unsafe place. The breakfast buffet is bad, it has no great variety of dishes, I think it can improve.

Food at the hotel wasn't very good but it was cheap hotel was in a relatively good location but the rooms didn't look like the pictures. There's a lot of junk on the same floor as the swimming pool. The curtains could use a good cleaning the room doesn't look sparkly. I like the colonial architecture and the location but I would not stay there again I would stay someplace a little nicer. My room was also pretty small.

Overall not a bad hotel in a decent location. But there were 3 big things that made me lower my review 1. The wifi only worked in 1 corner of the room or in the hallway... not on the bed. 2. There was no mini fridge in the room. 3. It took (literally 5-10 mins) to get hot water in the shower when you run it. On the plus side, very nice omelette for breakfast and fairly quite room.

Fortunately, we only stayed for 2 nights. The first one, we had dinner at the hotel’s restaurant. I ordered a club sandwich (which was the priciest sandwich on the menu) and it came with like singles yellow cheese. If you’re going to use that, don’t charge like you’re using real cheese. The next morning, the service at breakfast was terrible. Also, the food took forever and it wasn’t tasty at all. The next day, when we arrived in the afternoon, the card keys weren’t working. I had to go to the lobby where there was a line because apparently everyone in the hotel was having the same problem. They fixed it and later, that same night, it stopped working again. The room was ok and the facilities were clean. So if you can avoid the food, the service and don’t mind a few trips to the lobby to get your card key fixed, this hotel might work for you.

The Bellman was attentive and helpful. I use a wheelchair and he came down the steep front ramp and got me up into the attractive lobby! One gal at the Checkin Counter was busy eating! The other one became insistent she could not even take our names prior to their rigid 3 p.m. only time! It was 2:50 p.m.! I asked if our room was ready. She nodded. We waited at the empty restaurant. The Starbucks in the lobby was not open on time the next A.M. The Front Desk employee had no information and didn’t know who to ask! Our room was nice. Too bad the impressions made by the Front Desk were overriding!

The hotel was new and modern. The rooftop garden was very nice. We could relax there and had a panoramic view of the city. Across the street and within walking distance we found a few restaurants. Breakfast was simple but okay: some sweet bread/pastry, eggs made to order, coffee/tea, juice was usually a fruit juice like orange, and a ”jugo verde” - basically a ”green juice” of vegetables and fruits. Also some cereals and yoghurts. The breakfast menu mentioned fresh fruits but on the first morning there wasn't any until we were just leaving. Nothing at all the second morning when we started breakfast later at 8am. The coffee on the second day was just warm so I had to ask for a new cup. Since we made the reservation through ***********, I had written a similar review at their website.

since the arrival you feel the kindness of the people who work there. Check-in/out was very fast, receptionists are very friendly and knowledgeable and willing to help. Rooms are very clean; you can leave all your personal belongings without being afraid of something me be missing or something. Breakfast is a buffet style, excellent food, a variety of food to select, natural juices are amazing. I truty recommends this hotel, is closed to the convention center, which is a big plus. Looking forward to send people and next time I go back to Guadalajara to stay there again.

The hotel environment is very good, very close to EXPO Guadalajara, within walking distance. There are many places to eat around the hotel and the price is not bad. The room is large and has a separate living room.