Guest User
September 1, 2023
Upon booking via *********** you get the option to choose a check in time. We was going to check in late, as travelling about five hours, after work. Unlike others we didn’t struggle with parking but once arrived at the guest hours there was no one to meet to greet us and we had to call a number to be given code to get in and be told what room we was in. The owner couldn’t be bothered to come meet us, even thought we stated we was going to book in late. They said they were in bed in pjs, so wasn’t going to meet us. They claimed they tried to contact us to give us details about how to get in, but funny we only got this sent via text after calling. *********** gave us a pin, we had no idea what this was for, presumed it was the front door code, but this wasn’t the case. We had room six, a small double. The mattress was lumpy and could feel the springs. Even laying on top of the duvet they could be felt. The room we was aware was going to be small as it states its a small double, but we underestimated how small. The room was hot, the window hardly kept any noise out, backing onto what I imagine was a drug den. Loud noises and small of ********. We think its recently been taken over by a new owners, from reading old reviews. The pictures are deceiving and I believe are from previous owners as such nice treats shown like croissants are now replaced with just biscuits. Since checking this morning some pictures might have been removed as they have had a few bad reviews this month. It’s a so called four star guest house, with great reviews. This certainly isn’t! Read recent reviews and not just the positive ones. We couldn’t stay there and had to check in to a well known hotel chain. The one thing you want when staying at a place is a mattress that you can sleep on! This should be a basic requirement.