This hotel has a decent location and, despite looking out at a commuter rail, our room was reasonably quiet. However, what could have been a very nice place to stay was degraded by numerous minor yet, in the aggregate, disappointing concerns. Regarding our room, we found that our hot water was not always hot, lampshade had tears, room picture was not properly framed, a bathroom light was burned out, bath radiator rusted, HVAC fan sometimes noisy,... On our first day we went down for breakfast at 8AM and found that the egg serving tray did not have anything left (staff said their delivery did not happen) and there were two thin/small/hard pieces of French toast. After asking we were brought some cereal and a few more pieces of French toast were brought out. Another couple (after asking) were brought yogurt. On request I was given a glass of juice. [Why not put these items out for everyone instead of three fairly empty silver warming trays]. The caffeinated coffee urn was empty, but staff did bring out a glass carafe of coffee to fill our cups. The first night we enjoyed a couple of drinks and appetizers at the bar. It was interesting that when I showed the bartender the 'Yelp' coupon for a welcome glass of wine he knew nothing about it (I did not press it as a $6 glass of wine was not worth the effort). The Car Valet service was spot on and the room cleaning staff met our expectations. I have traveled and stayed in numerous hotels and found this to be the only one To which I would not return.
104 Reviews