Le Embassy Hotel Georgetown Reviews
Le Embassy Hotel Georgetown
12, Jalan Burma, George Town, MalaysiaView Hotel Details
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1 night
Le Embassy Hotel Georgetown Guest Reviews
4/5
Very Good
106 review
Verified reviewsLocation4.3
Amenities3.7
Service4.1
Cleanliness4.0
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All Reviews(106)
Positive reviews(95)
Reviews with photos/video(49)
Awesome stay(28)
Great service(15)
Convenient location(12)
Great location(8)
Average sound insulation(6)
Easy to get around(5)
Negative reviews(11)
Niki
Twin Room
Stayed in May 2024
Solo travellers
7 review
Posted on May 16, 2024
Staffs are very friendly and location is good, however it’s extremely NOISY! You never have a quiet moment not even at night, I was so restless as I constantly woke up by the cars on the street and my neighbour’s door, it feels like you are sleeping on the street :(
snanny
Double Room
Stayed in May 2024
Couples
1 review
Amazing
Posted on May 6, 2024
Nice & Convenient ! I like this hotel, suitable price, their staff are good in English. But know before you go when you arrive you must pay 24 RM for tax and 100 RM for deposit.
Response from Property: Dear Snanny,Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. Fyi, Foreign tourists staying at accommodation premises in Malaysia are ultimately liable to bear of Tourism tax in Malaysia. Federal Government Tourism Tax of RM10 per room per night and Local Government fee of RM2 per room per night. The Tax is collected when you book the room and passed to govt. We look forward to seeing you on your next trip to Penang!
Ri1Ri
Twin Room
Stayed in Jan 2024
Couples
7 review
Posted on Jan 17, 2024
That’s ridiculous!
1.no room cleaning
2. We had to take towels only at the reception
3.Instead of 10RM during check in we were asked 150+RM
4. Awful management
5. Dangerous place,I’ve got injury by the toilet’ door at the room!
6. No first aid kit!!!!
Response from Property: Dear Arina,We apologize for the inconvenience caused during your stay with us. During your stay with us, we're unable to do a full room cleaning due to the water disruption during that time and the staff already mentioned it during the check-in process. Secondly, the payment we collected at the hotel is RM100 for the safety security deposit, and it is refundable during the check-out time, we also collected RM10 which is Penang Heritage tax / Local Government Tax RM2 per room per night. So you stayed with us for 5 nights, that's why the front office collected RM10 from you. Inform we do provide a first-aid kit at the hotel but unfortunately, the anti-septic cream that you requested from us we don't have, but we believe our staff bought the cream immediately and given to you. Since you're not satisfied with the stay, we kindly apologize for the situation you faced. We hope can provide you with a better and comfortable stay in the future.
Anonymous User
Double Room
Stayed in Dec 2023
Friends
297 review
Outstanding
Posted on Dec 10, 2023
The hotel location is good. Have a lot restaurant nearby, and also Near shopping mall and night market. The room is clean, and the prices is good.
Response from Property: Dear Valued Guest,Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
Guest User
Twin Room
Stayed in Nov 2023
Couples
5 review
Very Good
Posted on Nov 22, 2023
Room is like ads pic, facilities are in good conditions. Free drinking water provide on the floor, tv USB accepted. Refrigerator in room with this price I can't find in other penang hotels.
Con - towels/bed sheet are not white anymore but no smelly
Response from Property: Dear Valued Guest,Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
Guest User
Double Room
Stayed in May 2024
Friends
1 review
Posted on May 5, 2024
Unexpected payment when check-in for tourist tax. And deposite.. room without window is better, there always street noises and noise from corridor .
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. Fyi, Foreign tourists staying at accommodation premises in Malaysia are ultimately liable to bear of Tourism tax in Malaysia. Federal Government Tourism Tax of RM10 per room per night and Local Government fee of RM2 per room per night. The Tax is collected when you book the room and passed to govt. We look forward to seeing you on your next trip to Penang!
Guest User
Double Room
Stayed in Nov 2023
Couples
1 review
Very Good
Posted on Jan 7, 2024
Amazing experience❤️❤️❤️ all is very nice and would come again if i have the chance.
Response from Property: Dear Valued Guest,Thank you for staying with us and for the compliments. We will always ensure the guest's comfort is our 1st priority. We appreciate your comments regarding our customer service. We look forward to seeing you on your next trip to Penang!
Anonymous User
Double Room
Stayed in Sep 2023
Friends
4 review
Amazing
Posted on Oct 4, 2023
location of the hotel is quite strategic. parking provided is limited. overall, 💯 recommended. will be back again!
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
The Jelly Man
Ambassador Room
Stayed in Mar 2024
Family
3 review
Posted on Apr 3, 2024
The room is reasonably clean, but there are water stain marks on the ceiling board.
The location is very convenient. It's within walking distance to Komtar and lots of eating places.
Response from Property: Dear Sir,Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
Menn
Double Room
Stayed in Sep 2023
Family
10 review
Outstanding
Posted on Sep 25, 2023
We had a pleasant stay at the hotel.. near to many attractions but can be a bit noisy as the location beside the main road
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
Cha Chan
Ambassador Room
Stayed in Aug 2023
Friends
1 review
Very Good
Posted on Aug 21, 2023
Very kind service staff, smiling all the time, the service staff is willing to help if you need, good location, many attractions are near the hotel, sound insulation is also good, sleep well, even if there are some problems in the room, the staff quickly help Assist in solving
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
W
Double Room
Stayed in Aug 2023
Solo travellers
55 review
Posted on Aug 12, 2023
Very loud, can here all of the cars drive by and people praying. The air conditioning doesn’t work well, barely gets cool, not cold.
Response from Property: Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. For the soundproofing issue we at the hotel provide earplugs for the guest. May request it at the reception for the earplug. Thank you for staying with us, and we look forward to another chance to serve you.
Danny Tamber
Ambassador Room
Stayed in Aug 2023
Family
2 review
Outstanding
Posted on Aug 11, 2023
A nice clean well located hotel 10 minutes walk away from 2 shopping malls and 5 min walk from food places. Very happy with the staff and cleanliness and service provided at the hotel. Highly recommended for travellers.
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
jy.park88
Double Room
Stayed in Aug 2023
Family
11 review
Posted on Aug 8, 2023
A below average hotel run by a bunch of BS artists
1. Water pressure weaker than my granddad's bladder.
2. Promised a second room card which was never given.
3. Awful location on a busy road so forget trying to cross the road.
4. No complementary water bottles
5. AC that blows right over your face when you're in bed
6. Nasty linen and towel that were probably older than me. Most comfortable pillows that gave me neck pain the next day.
7. Arrived 4 hours before 3PM check in and was told that early check in was available for RM50 but I wasn't allowed to check in until 2PM AND STILL CHARGED RM50.
Do yourself a favor and AVOID!
Response from Property: Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. Thank you for staying with us, and we look forward to another chance to serve you.
Anonymous User
Attaché Room
Stayed in Aug 2023
Solo travellers
5 review
Very Good
Posted on Aug 30, 2023
Clean, quiet and cozy room. Had a good sleep throughout the night.
Response from Property: Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!
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