To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1769)
Positive reviews(1737)
Reviews with photos/video(251)
Friendly front desk staff(239)
Delicious breakfast(124)
Near shopping area(105)
Fantastic river view(93)
Convenient for shopping(84)
Large rooms(56)
Perfect for business trips(43)
Would stay again(42)
Negative reviews(32)
Guest User
Deluxe River View Room
Stayed in Jan 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jan 26, 2024
My stay at the hotel was absolutely delightful, thanks in large part to the exceptional service provided by staff, and Patryk at the front desk. His attentiveness and warmth made check-in a breeze and set a welcoming tone for the entire stay. The highlight was undoubtedly the delicious breakfast spread offered each morning, providing a perfect start to each day of my visit.
Response from Property: Dear guest, Thank you very much for sharing your overall positive experiences while staying with us, and also thank you very much for speaking highly of our service and breakfast. We appreciate to hear that our service is recognized by you, which is the best award for us. As for the first Westin brand hotel in Fujian province, we inherit Marriott International consistent service concept, making great efforts to create home away from away experience for guests. At Westin, every aspect of your stay is designed to ensure that you leave feeling better than when you arrived. Once again, thank you for all your hotel stay and give us high marks. We will continue to provide quality service and forward to and welcome your next stay with us! ——Hotel Management Team
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travellers
12 reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
Clean and convienient!
Response from Property: 尊敬的賓客,感謝您下榻福州天元國際威斯汀酒店並與我們分享您的親身體驗。很高興得知您對本次的入住體驗感到滿意,威斯汀致力於為賓客打造煥發身心之所,感受重振活力的設施和令人精神舒爽的氛圍,我們相信您在酒店的美好體驗和給予我們的鼓勵將是酒店全體員工不斷進步的最強有力激勵。再次感謝您的好評,真誠地期待您的再次光臨。——福州天元國際威斯汀酒店管理層
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travellers
2 reviews
3.5/5
Posted on Mar 15, 2023
While the location is decent and the staff is helpful, the interior of the hotel is old and run down. The central air condition is so loud that sleep remains a wishful dream. The furniture in the room and the restaurant don't match the ambition of a Westin Hotel. The breakfast was dull at best.
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. Please accept our sincere apologies for not delivering on our service promise during your recent stay! We really hope that we will have the opportunity to provide you with a flawless stay next time. If and when you return, please reach out to us prior to your stay so we can personally with the team look after the room assignment and other arrangements for your stay. Thank you again for having chosen our hotel for your stay and we look forward to welcoming you back with a significantly improved stay experience. Hotel Management, The Westin Fuzhou Minjiang
Guest User
Deluxe River View Room
Stayed in Apr 2022
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Apr 16, 2022
Michele du introduced me to many hotel things, such as curly hair sticks, which are not available in other hotels. The service from the heart is really great
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back to our hotel in the near future. —— Cheng, Robert, General Manager of The Westin Fuzhou Minjiang
pristan
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
18 reviews
5.0/5
Outstanding
Posted on Jan 30, 2024
Great hotel
Response from Property: Dear guest, Thank you for your review for The Westin Fuzhou Minjiang. We are pleased to read your stay experience. Thank you for your recognition and your big support. It was our honor to serve you and created a distinguished experience to you. Thank you for all your hotel stay and give us high marks. We will continue to provide quality service and forward to and welcome your next stay with us! ——Hotel Management Team
Filippo
Deluxe River View Room
Stayed in Jan 2022
Family
47 reviews
3.7/5
Posted on Jan 29, 2022
Convenient location, staff quite friendly. The hotel looks well maintained and rooms are spacious and comfy. Will be back again when traveling to this area of Fuzhou
Response from Property: Thank you very much for choosing to stay at The Westin Fuzhou. The hotel team has always gone out of their way to provide perfect hospitality and we are very happy to hear your compliments on the service of the hotel staff. A comfortable stay is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work on perfecting every detail to provide you with the perfect stay. Thank you again for your stay and look forward to seeing you again. wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2023
Family
2 reviews
5.0/5
Outstanding
Posted on Jun 9, 2023
Very cosy
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. We are very glad to know that our service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back to our hotel in the near future —— Hotel Management Team of The Westin Fuzhou Minjiang
Guest User
Deluxe Room (2 beds)
Stayed in May 2022
Couples
2 reviews
5.0/5
Outstanding
Posted on May 10, 2022
Michele du good service clean room
Response from Property: Dear guest, thank you very much for choosing The Westin Fuzhou Minjiang and taking your time to share your feedback about the hotel service. Thanks for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience . We hope to welcome you again soon whenever your travel needs bring you back to our hotel. —— Cheng, Robert, the General Manager of The Westin Fuzhou Minjiang
Guest User
Deluxe Double Room
Stayed in Mar 2022
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on May 18, 2022
Michele nice,location good
🚗 交通:good
Response from Property: 尊敬的賓客,非常感謝您下榻我們酒店,同時也感謝您對我們酒店多方面的滿意。酒店優越的地理位置,能讓您在房間盡賞城市旖旎風光,迷人江景,同時酒店緊靠萬達廣場中心,還能滿足您吃喝遊購娛更進一步的需求。再次感謝您的滿分點評,我們期待您的下次光臨,祝您生活愉快! —— 福州天元國際威斯汀酒店總經理程紅旗
feng-Xiao
Deluxe Double Room
Stayed in Apr 2022
Business travellers
27 reviews
5.0/5
Outstanding
Posted on Apr 12, 2022
Michele nice good service
Response from Property: 尊敬的賓客,感謝您寶貴的點評,同時也感謝您對我們酒店服務的滿意。得到您的認可我們內心備受鼓舞,我們也很榮幸在您入住期間給您留下了美好印象。再次感謝您的點評,我們期待您的下次光臨,祝您生活愉快! ——福州富力威斯汀酒店總經理程紅旗
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
10 reviews
4.0/5
Very Good
Posted on Dec 15, 2024
The facilities in the house are a little old, but the attitude of the front desk and room service is very good. The only problem we encountered was that they sent us a fruit plate in the evening. After eating one, we found that there was cigarette ash under the fruit plate. It must be that some guests used it as an ashtray but the hotel did not clean it. Fortunately, the bananas were peeled, otherwise I would have vomited.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻福州天元國際威斯汀酒店並與我們分享您的寶貴體驗。我們很遺憾得知此次未能為您帶去十分滿意的體驗,這讓我們意識到工作中的不足。酒店自開業以來十分注重軟硬件設施設備的維護及更新,後續也將加強此方面的維護,提升下榻賓客們的居停體驗。另外關於歡迎果盤清潔的問題,我們十分重視並已第一時間與相關部門溝通反饋,後續也將加強相關培訓,杜絕此類問題的再次發生。我們樂意傾聽您的每一次入住分享,並期待為您開啟每一次榕城的精彩之旅。希望這次的不愉快不會影響到您對酒店的印象和一貫的支持,我們也誠摯期待您能繼續選擇我們酒店!——福州天元國際威斯汀酒店管理層
Guest User
Deluxe Double Room
Stayed in Dec 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
The lobby manager, Ms. Du Zhidan, provided excellent service, was considerate, warm and thoughtful, and helped with delayed check-out. In addition, the hotel mattress was very comfortable and the morning was also very nice. First choice for business travel
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻福州天元國際威斯汀酒店並給予我們滿分好評。威斯汀致力於為賓客打造煥發身心之所,感受重振活力的設施和令人精神舒爽的氛圍。感謝您對大堂經理杜志丹女士服務的肯定,傳承萬豪國際集團一貫的待客之道,我們從細微之處滿足賓客的需求,提供熱情專業的高品質服務,為賓客帶來家外之家的旅途體驗。傳承威斯汀的品牌特色,酒店305間豪華客房內均配備威斯汀標誌性的天夢之床,令賓客們盡享酣然好夢。再次感謝您的好評,真誠地期待您的再次光臨。——福州天元國際威斯汀酒店管理層
Guest User
Deluxe Double Room
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
I took my baby out to play on the weekend. The hotel front desk was very enthusiastic. The room service lady was very thoughtful. When she saw that I was with my baby, she helped to bring children's slippers and toothbrushes. The hotel environment was very good and clean. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at The Westin Fuzhou Tianyuan International Hotel and sharing your stay experience with us. We are glad that our service has left an unforgettable and wonderful impression on you. We are honored to be able to provide you with satisfactory service. Your affirmation is our greatest encouragement. Thank you again for your affirmation of the service provided by your front desk colleague Michele and the housekeeping lady. We sincerely look forward to your experience again and continuing your wonderful Westin journey with us. ——Fuzhou Tianyuan International Westin Hotel Management
Jianyiwufeng
Deluxe Room (2 beds)
Stayed in Nov 2024
Business travellers
6 reviews
4.8/5
Amazing
Posted on Nov 24, 2024
The stay experience was beyond expectations. The breakfast was rich, the fish balls and meat dumplings were super delicious, and I even had two bowls.
The enthusiastic guy at the front desk helped upgrade to an executive room, and I had a comfortable, quiet and peaceful sleep.
Original TextTranslated by Google
Response from Property: 尊敬的簡一吳峯,感謝您下榻福州天元國際威斯汀酒店並與我們分享您的親身體驗。很高興得知您對本次的入住體驗感到滿意,傳承萬豪國際集團一貫的待客之道,我們竭力從細微之處滿足賓客的需求,提供熱情專業的高品質服務,為賓客帶來家外之家的旅途體驗。酒店每日供應營養美味的特色早餐,口味豐富,營養健康,魚丸肉燕更是福州特色小吃,我們致力於最大程度地滿足客人的一切需求,為每一位到此賓客提供開啟元氣滿滿的一天。再次感謝您的惠顧,感謝您對我們前台小哥的滿意,我們會不斷努力,期待與您的下次相逢!——福州天元國際威斯汀酒店管理層
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Other
28 reviews
4.7/5
Amazing
Posted on Nov 5, 2024
1. Very good service. Although there was a minor incident due to parking problems when I first checked into the hotel, I can't blame the lobby receptionist for that. First, he didn't know that the underground parking lot was full, and second, there was a wedding banquet at the time that made parking difficult. I apologize to the lobby receptionist at the time. At the same time, I also praise the lobby assistant manager for handling it very well and giving me a Fujian Jianzhan. Thank you!
2. Nice environment. Although the facilities are a bit old, they are still clean, and the hotel is in a good location, facing the Minjiang River, and it is a pure river view room.
3. The breakfast is still good, and the overall variety is enough.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻福州天元國際威斯汀酒店。很抱歉得知此次未能為您帶去十分盡善盡美的體驗,我們樂於傾聽您的每一次分享,對於您提出的寶貴意見,我們非常珍視,並會積極跟進優化及完善。傳承萬豪國際集團一貫的待客之道,我們竭力從細微之處滿足賓客的需求,提供熱情專業的高品質服務,為賓客帶來家外之家的旅途體驗。酒店每日供應營養美味的特色早餐,口味豐富,營養健康,最大程度地滿足客人的一切需求,為每一位到此賓客提供開啟元氣滿滿的一天。再次感謝您的惠顧,也希望此次體驗不會影響您對我們一如既往的支持與信賴,我們會不斷努力,期待您的再次入住。——福州天元國際威斯汀酒店管理層