Grand Base Fukuoka

Size of the room is good enough for a family. Convenient location to have family mark, local restaurants and pharmacy around. Keyless room door access is amazing, I don’t have to worry my key card while going out. But we have difficulty to get into the main entrance without any password on our 1st day arrival. It made us sooo confusing that there has no front desk. Still wondering why I didn’t receive any email or msg before the check in date. Luckily one of the Japanese couple help us to solve while they passed by. A bit strange but never expected I have to pay extra 200yen per person before check in from a machine. Still don’t understand why we don’t have any notice before booking but on arrival. Wish all that can help the hotel to improve better in future.

We spent 4 nights at the end of December 2023 at Grand Base Fukuoka. The room seemed a little smaller than the photos, however was alright for our family of 4 including 8 and 11yo kids. Much appreciated was the modern bathroom with shower and self-filling bath tub, and the washing machine. Would have liked slightly wider double beds and space for more seating in the living/ dinner area (the couch was just cosy for 2 people). We had to wait a little while for another guest to complete their procedure to check in at the terminal (for some reason I couldn’t click the link to pre-check-in on the website. Maybe as I am not a resident?). There was some server connection error but once I called the help number on the counter they helped me out. We sought help two more times when we keyed in the wrong room code and for help to book an early morning taxi. The first was dealt with helpfully, the latter was not so successful as the staff eventually explained they couldn’t help with booking taxis (we managed to book via the Go app eventually). The location was convenient - we walked most places - to Canal City, the Tenjin underground market. All about 10-15 minutes walk. We also walked about 7 minutes to catch the bus to Ohori Park. Overall a smooth stay.

We loved our stay at Grand Base Fukuoka-the beds and pillows were comfortable. The duvet/comforter can be improved since it bunches up at times. Within walking distance to Canal City and Tenjin Minami station. We liked how spacious the room was, with a dining table and sofa, 2 balconies and 2 bedrooms with 4 beds-just right for our family of 5. We were lacking 1 chair though. One of my few concerns was the trash, there no specific instructions on how to dispose of the trash since this was an unmanned hotel. We chanced upon a cleaner 1 day and had them dispose of our trash. The wifi conked out the last 2 days out of the 7 nights during our stay, so this was a major issue for me. We had no way of letting our hotel know about this issue. So communication with hotel got a low rating. Better bring some dishcloth for cleaning up stuff since there was no cleaning service included.

Pros It took 5minutes to bus stop and 10-15minutes to train. And around 15minutes to tenjin. It was quiet and there was supermarket near the hostel. Cons There were insufficient kitchenware, only provided a very dilapidated pan and pot. We had to buy laundry detergent which was not provided.

They forgot to send us the room number and password for checking in which made us to wait for a hour!