The breakfast is okok, maybe slightly below japanese standard. Services are generally low, only 2 staffs met the japanese standard, not sure if this is due to their very limited english vaculburary I notice they don't say "Sorry, no" or "Please xxxx". Seems like they know how to do Keigo in japanese but not english, but even then the tone still sounds abit rude. The only acceptable service quality is from a nice senior male staff.
The hotel room is nice in general, just the blanket and some part of the room is quite dusty, and don't expect the cleaner to greet you like the other hotels in Japan.
The worst part is the location, not only the nearest bus station is 2km away, which makes just a little different from walking to Kawaguchiko station directly, the buses from the nearest also operates in limited hour only, at late evening after 6pm don't expect any buses at all, do be careful when looking at Google map route time. We took the wrong bus and head towards fuji station, unaware that actually Google map is showing the bus from next day 9am, hence we ended up walking 6km back to Kawaguchiko station. I see most guests here are from tour, so if you are travelling without tour better stay walking distance within the major station like Fuji station and Kawaguchiko station.
