Hotels near Oakley Store, Frisco

Good location, new hotel, coincides with the 100th anniversary, opposite the food street, good breakfast environment, good taste, slightly less staff, have to wait, I do not know why the next day is early, the first day does not contain

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

Kara is absolutely perfect. When it comes to customer service she made me feel like I was at home and I greatly appreciate her. She’s one of the best staff here. I came from New York and I was expecting a package and she was looking out for it. She reached out to me direct and I really appreciate her customer service. I highly recommend come in here.

Great hotel for a great price! It was just a one night stay, but very glad this is the hotel that we choose. The bed was super comfortable and the A/C was ICE COLD! The young man at the front desk who checked us in was very nice as was Charles when we checked out. The breakfast was great. Plenty of hot and cold items to choose from and the area was kept clean. Highly recommend this hotel.

It was good definitely using Trip.com again. Very fast booking and very friendly

Room was very spacious. We had a difficult time regulating the temperature. The shampoo & conditioner were empty, there was only body wash. Front Desk wouldn’t give us 2 waters. She said we could only have one. There were 2 groups of teen athletes staying at the hotel the first night we were there. I have to commend the placement of the kids- further away from other guests, we were very grateful for that! And the breakfast crew did a great job keeping up with the food with so many kids there!

Stayed here for four nights. Absolutely love this place! Great amenities, great staff for the most part. The pool tables and full breakfast is incredible. Location is prime. However, make sure you communicate and inquire as to the daily rate. It can fluctuate significantly without your knowledge. Just keep that in mind when extending your stay.