Anonymous User
October 5, 2021
Hygiene: relatively poor. The floor of the living room, the floor of the room, and the window sill are all dusty. Children take off their shoes and walk underground, and they are very dirty;
Environment: The environment downstairs is like a residential area, you can take a walk and have some small facilities to play, and the environment is quiet;
Service: The front desk service is not friendly. If you exceed 12 o'clock, you need to charge an additional 100 yuan per hour. When you check in, I ran to two places to find the front desk. The first front desk guidance was not clear. We followed the navigation of the Ctrip Hotel and found that it was not there. The security guards didn’t know if they checked in. They contacted the hotel by phone and went to the so-called building 5 to process. After arriving, they told us that the order was not processed here, and they had to go to the 10 building of another community to process it. There are 12 rooms, and the whole process wasted us an hour. The second question is whether it’s possible to check out 30 minutes late but ask for an extra room charge. Then, when the room has not been able to check in after I arrived, and the time taken to check in due to unclear hotel guidelines, how does the hotel compensate? Woolen cloth?
Facilities: After arriving in the room, I found that the floor was very dirty and there was a lot of ash. The ashtray on the terrace was not cleaned. It was left by the guest the previous night. The bath towels were also tattered. Two or three of them had holes. The hotel staff also don’t know if the guest has checked out. I went to the front desk at 12:08 to return the room card to check out. At 12:30, someone from the hotel contacted and asked if he checked out? I have already returned the room card, isn't it displayed on the system?
🧹Sanitation: very poor
🔔Service:
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