Name: Spark by Hilton Fort Wayne
Address: 1005 W Washington Center Rd, Fort wayne, Indiana, 46825, 1005 W Washington Center Rd, Overseas, United States
Rating: 4.5

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First off - the pictures on website are NOTHING like the property - when you call to make reservation there is a welcome message indicating they are proud to announce renovations have been completed - the hotel is filthy - stinks - bathroom off the lobby had poop all over it and urine smell terrible - didn’t even use the bathroom - we were given a key to room 301 - window in hall outside of room was broke and could hear highway - room keys did not work - people were sitting outside of the room watching tv on their phone (shady people) we were appalled by the filth of the whole place and the smell was terrible - we went back to front desk and told them we were not staying - because of misrepresentation of the conditions- the “staff” behind the front desk were 4-5 men (could not understand we needed refund) I don’t believe they could understand much English - another disturbing thing was they made a picture of my drivers license when checking in (I have never had this done at a hotel) I did request the copy of my license be given back to me - I am now working with the customer complaint dept (not much help) I was advised to call manager at the hotel and request refund - when I called - was told manager was not there and not sure when he would be in (not today not tomorrow just not sure when he would be there) I gave the person who answered the phone my request and information to pass along to manager - I do not expect a call back! I know that each hotel is individually owned but I would think comfort inn would have district managers that monitored the properties since it represents their brand! I was not able to get a contact number for corporate offices here in United States - the customer service for complaints in housed in Central America (which we had a language barrier) My husband and I are not high maintenance people by no means but this property is a disgrace for comfort inn and for Fort Wayne!  Again - do not book this hotel if you think you are going to the facility shown to you on their website (unless you want a good laugh) total misrepresentation! I wish I would have taken pictures of actual property but we just wanted to get out of there!!!!! I am still hoping to get a refund since we did not stay (didn’t even get in the room)

You can't beat the price and it's a very nice room. You won't find too many King sized rooms for 54.00 and as clean and well taken care of as this one. I use them quite often.

I would have given 5 stars but  2 nights in a row had fire alarm go off.  Once construction done and breakfast up and running this will be a great place.  They were courteous, accomodating, and the hotel was clean.  I did not use any of amenities but did look in.  This is a much improved hotel compared to past reviews.  Will stay again. 

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Discover 71 reviews of Spark by Hilton Fort Wayne, rated 4.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Spark by Hilton Fort Wayne Reviews: 71 Verified Reviews Latest 2024 | Trip.com

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Spark by Hilton Fort Wayne Reviews