txump
September 8, 2024
The positives: The beds in our suite were so comfortable. We had a great night's sleep. The view from our room was second to none. Marcus the valet was amazing. He was proactive in his service, very helpful, and did it all with a warm smile and an infectious friendliness. Takato is one of the best dining experiences of our life. This is a must-do! it is pricey but is most definitely worth it. Opportunities: For a hotel of this level, there should be more than one person doing check-in. To be fair, we did arrive early due to our flights but had to stand in line for an extended amount of time. When we got the call our room was ready, we had to stand in line again for a long period. Further, we don't know why, but the front desk person asked some people ahead of us if they had been with the Conrad before. When they said they hadn't, she gave them a detailed overview of what to expect. This was our first time, and we didn't get that on either encounter with the same Conrad employee. Thankfully, Marcus was ready to answer all of our questions and single-handedly took care of us. While waiting for our room, we tried to eat in Viola (a restaurant in their lobby). This place was COLD! Freezing. Still, we sat down but were not waited on or acknowledged in the 15 or so minutes we endured the temperature. Lastly, no place to get coffee until 7am. There is an espresso maker in the room if that suffices for you. Not our thing. Luckily, you can walk about 3-blocks down the road to a starbucks inside another hotel if you're an early riser.