The receptionist. Quiana, was a delightful. When we got to our room, the toilet didn’t flush, back to reception for another room. In the second room the TV in the bedroom didn’t work, back to reception. My husband decided not to change rooms again after our 12 hour drive. My husband went to get ice and none of the ice machines on any floor worked - back to reception to see if they had any ice — NO. The next morning the breakfast was awful. The coffee was not good, no juice, no bottled water, no ice water. We have stayed at this hotel several times in the past, but this was awful. We have reservations for November and December and are considering canceling them. Alice and Harvey Bloom