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The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

Really lovely surrounding of the old boating houses and Boat Museum Easy to get to and a 5 min drive to Cheshire Oaks and only 30mins to Liverpool Centre The hotel is clean and up to date with a proper leisure facility too. Breakfast was all you could want and quality was excellent too A great hotel for a bargain price through Trip.com

There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.

Use this hotel fir stop over to and from Jersey. Staff are helpful and friendly. Shame the 2 visits I had recently they had a flood so restaurant area was closed so limited food options.

Brilliant hotel and location. Breakfast queue was the only thing which may have been an issue but we were there early so no problem. But could do with looking at how this is set up at busy times. Loved the whole visit.

This hotel has a lot of excellent points * location on a main road into the city. * Free secure on site Parking. * Our room was beautifully decorated with an upscale shower room. * Although the hotel is on a main road we weren't disrburbed at night when traffic was light. * A 5 minute walk from a variety of restaurants ( a guide/list /map would be good ) * The Breakfast was fine except for one glaring problem. We were constantly hassled to choose our cooked dish which arrived when we still eating fruit etc so it sat getting cold. The lady server was little short of rude. One American visitor said ”Hey, Ma'am, I'm on holiday, let me relax and take my time over breakfast” Exactly our feeling,

Excellent value. Room was very clean, staff were pleasant upon arrival and later in the evening when we called for a drink. Breakfast was brilliant, lots of choice and nicely cooked.

A very welcoming and comfortable place to stay. The first Hotel / guest house where we've stayed and you do not hear the plumbing or conversations from the adjacent / above rooms. Plenty of parking and only a 15 minute or so walk in to the city centre. Good local restaurants and pubs at which to eat. An excellent and varied choice at breakfast. Ray and his staff ensure a very pleasant stay. We will certainly stay again when visiting Chester!

Stayed at this hotel for a night. The location is nice up on the hill and surrounded by greenery. Service was excellent at the front desk and the restaurant. I like the breakfast a lot with food served at the right temperature. Variety is adequate. It is however a different story inside the rooms. One room has the floor lamp not working at all and curtains hanging without the hooks. The shower head was dripping in another room. Dust was all around the outlets of the air-conditioning unit and inside the lamp shades. The shower is so poorly designed that one cannot keep the bathroom floor dry at all after taking a shower. The rotten wood at the bottom of the bathroom door should give some hints. There are not many hotel choices in Runcorn. If the cleanliness can be improved this would be a very nice hotel.