Residence Inn Durham McPherson/Duke University Medical Center Area

Hotel was nice and clean. The staff was friendly and helpful. I did not catch his name, but the gentleman who drives the hotel shuttle was so friendly and courteous and kind. The breakfast was good, a lot of options and food was fresh and hot. The only con I could think of is that there was a lot of street noise. I woke up multiple times throughout the night from cars zooming down the street.

The room itself is exceptional and perfect for a business stay or writing retreat, especially as the kitchen allows you to cook and stay focused on work without having to leave the room. Location is also great if you do want to explore restaurants and Duke. Only complaint is that their breakfast is mediocre at best.

A very nice hotel in the heart of Durham. Close proximity to restaurants, bars and DPAC.

Overall I would definitely use this facility again. However, my check-in staff was nice but not very informative. She didn't tell me about the parking, breakfast time, check out, the deposit, nothing. I had to ask the questions for my reassurance. Although, it wasn't the best check-in experience, I would still recommend and stay.

Good location and clean property. However, although requested to clean the room every other day, as they suggest, we have the room "refreshed" only one time in a 7-day stay

Very nice stay. Good food. Nice room. The only thing is i wished there was a pool. Our stay was during a heat wave in July and a pool would have been nice.

Pro: Queen Bed/Suite very functional and nicely divided between the kitchen, ,office/living room and bedroom areas. Cons: Don't think ******* mentioned there was a $12 fee per day for parking or that cleanig would be done every 2 days The breakfasts are bad.Nothing fresh and natural except for fruit. The decaf coffee was horrible.

Like: The location was very close to Duke University. The full refrigerator, dishwasher, stovetop, dishes, etc. was very clean & convenient as I stayed 12 days and didn't always want to dine out. The laundry room was also clean and convenient. The business center had a printer. The fitness center didn't have a lot of equipment, but what it had was in very good condition and the room was very clean. The beds are comfortable. Good water pressure in the shower. The toilets flushed well. Not so great: The property really needs updating. It is clean, but the couches are stained, the carpet in the hallways is old/stained, the air conditioning doesn't always work, the drawers don't close,etc. I had to change rooms a couple of times when issues with the A/C arose. Management was very quick to respond and gave me a credit for one night because of my trouble.

I was visiting Durham to drop my daughter off for a 2-week camp. I thought Residence Inn would be perfect as we had been traveling for a few weeks and needed to prepare for her dropoff - laundry, ironing, strategic packing, etc. Sadly, things that should have been a convenience ended up a nuisance. At check-in we were told continental breakfast was served 7-10. We arrived at 9 and two employees were gathering the food and taking it to the kitchen. They told us breakfast was over. They were quite rude and more concerned with finishing their task quickly rather than accommodating a guest. When we mentioned the time we were given at check-in they dismissed us and said they had a job to do. Other interactions were small but added up to an overall frustrating experience. The fee for laundry was listed on a card in the room. We secured enough quarters only to get there and realize the actual cost was higher. Had to make another trip for quarters. Housekeeping knocked on our door at 8am despite having the 'do not disturb' hanger out. They came back again at 10. When we went to get our laundry around 10:30 we came back to the room and our key no longer worked requiring another trip to the front desk. Although check out wasn't until noon, housekeeping came back at 11:50 and told us we would be charged late checkout if we didn't leave. Again, all small interactions, but it left us feeling as if staff were more concerned with getting rid of us rather than our experience there.