Novotel Paris Nord Expo Aulnay

Review: Our recent stay at Hotel Novotel Aulnay in Paris was far from satisfactory. First and foremost, the hotel’s location is on the outskirts of the city which made it extremely challenging to access the main Parisian attractions. The commute wasted a lot of our valuable time and energy, dampening our overall experience in Paris. Breakfast was another disappointment. Not only was the quality below average, but the variety was also very limited. This added to our dissatisfaction, considering what we paid for our stay. The service was equally disheartening. The receptionists were often seen engaged on their phones rather than assisting guests, resulting in a lackluster and inattentive experience. The rooms were another major letdown. They were small and noisy, making it difficult to relax or get a good night's sleep. The use of paper cups, despite the exorbitant cost of the stay, felt particularly cheap and unfitting for a hotel of this supposed caliber. One of the most frustrating aspects was the lift. Tiny and inefficient, it could accommodate no more than three people at a time. This inefficiency was especially troublesome during morning check-outs with luggage. The lift delays were compounded by the fact that many groups stayed at the hotel, making it noisy and chaotic during check-ins and check-outs. Overall, we felt deeply let down by the quality of service, the inconvenient location, and the small size of the rooms. The combination of these factors made our stay unpleasant, and we would not recommend this hotel to others seeking a comfortable and convenient Parisian experience.

I was here for one night only. The hotel has all the amenities required for a comfortable stay. Good rooms, neat and clean. complimentary breakfast in the morning was good. There was not much time to interact with the staff but the staff looked ok.

A hotel of a disrespectful level to host people! I arrived with a group, the elevators did not work, the rooms on the 5th floor are on a level that does not respect a hostel - old, no fans, old and moldy shower, broken/disintegrating shower head, very weak water flow, clogging in sinks, corridor with old and not clean carpet. In some rooms the air conditioning did not work. Breakfast is served in a dining room for groups in an unpleasant way - the room is not ventilated, not air-conditioned, served in a way that does not respect a hotel. All the rooms on the side facing the pool are full of mosquitoes! The hotel staff is very nice and helpful but cannot help in solving problems. The hotel needs a very serious refresh and renovation!! I will not go there again!

It was really good stay in that hotel. The overall quality, service, etc. was really good. We appreciated that. The only think, what I found not that well, was the very small bathroom, which is separated from the bathroom and wash basin.

This is one of the worst hotels I have ever stayed in. The whole place is dirty and tired. The bathroom was not clean, there were blood stains on the pillow and dirty marks on the sofa. The fire alarm went off on two nights out of our three night stay, both times at 1am. There was a power cut that was restored at 3am, which then woke everyone up again. The staff were rude and obnoxious and deliberately misleading in terms of bar prices. Three of our group were charged three different prices for the same bottle of wine. (Which was not on the menu and had be be brought out from the staff room) Some bar staff would take cash and others wouldn’t and one bar man went around knocking on doors after midnight demanding payment for bar tabs that had never existed. We can only imagine that they wanted to be able to put visa receipts in the till and pocket the cash themselves. When one of our group complained to bar staff, the employee looked over his shoulders to check that no other staff could hear and told him “you need to be very careful here” clearly a threat. Novotel should really investigate this hotel. It is unsafe, dirty and the staff and clearly cheating customers and the company. Be careful and avoid!