Let me share a story with you (or is it an accident):
I felt that the hotel toiletries were good. I bought a set at the front desk. I didn't open it immediately after I came back. I opened it some time ago and found a stack of paper cards inside. I was shocked. I communicated with the hotel and asked me to provide purchase records. The payment was made together with the room rate and there was no separate purchase record. The hotel still insisted on a separate purchase record or invoice. Although the amount was not large, this consumption experience made people feel, well……
Last week, I stayed at another Lavande hotel. I told the front desk about this matter and showed them the pictures. The front desk immediately gave me a new bottle. The same brand, two completely different consumer experiences in the two stores. I liked the other Lavande and basically booked a stay at the other one.
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