62 Reviews
Quality Inn & Suites Airport
Del Valle|1.4km from Live Oak Brewing Company
If I could give this place no stars I would. I staaaa...? Well my wife and I tried to stay here during the Big Snow storm so we would not have to drive to work from Taylor in the ice and snow. Well the first night on Sunday was a mess, room keys given to rooms with guest still in them but weather was getting bad so we stayed since we had made our reservation through Booking.com. The Front Desk clerk had no idea what was going on. He said that he did not work in this location but they were short staffed so they called him in but the manager would be coming in that night. I asked for coffee since there was not any in the room and he had no idea where anything was or how this hotel ran. I had reserved the room till Wednesday. Since it was convenient for work and the weather was not going to let up I foolishly asked to extend my stay till Saturday. The manager told me that I could, but it would be a different invoice since the original reservation was done through booking.com. No problem right? Well a bad situation got even worst. A little after midnight on Monday night we were woken up by gushing water on our bed from the ceiling. I got out of bed and the leak was getting worst. I went to the bathroom and the water was coming from the lights, air vents and smoke detectors. Opened the door to the room and realized it was the entire hotel. Grabbed our belongings but they were already wet. We packed and took everything to the car. Mind you we are wet at this point and its 7 degrees outside. I tried talking to the hotel manager but she was..... lets say at a lose for words. All the guest were trying to figure out what was going on and what was going to happen next but she had no answers. Actually she(the Manager) did not talk, she just stood their staring at us. No ”I'm sorry, no; we are try to figure this out” Nothing just, a stare! I handed my key card and still nothing. We went to the car since were COLD and we still had to figure out where we were going to stay, and I still have to work in a couple hours. I called around but everything was full for the night. I got a room at the Marriot and asked if I could pay extra to do an early check in, I'm desperate at this point. But since they were full we had to sleep in my car, wet and freezing. Well this is getting away from the point. Fast forward a week, I called Quality Inn but no answer. I called corporate to see about a refund but was told that I needed to talk to the Manager. I was told that initial reservation refund would have to be done by Booking.com since it was a third party reservation. Called Booking.com was told that they would refund me but had to get approval from Quality inn manager. At first I was told that I would get my refund except for the Monday that I stayed there which I had no problem with, then I was emailed and told that they would not be refunding me my reservation. I called and was told that they had not been able to get ahold of a ma
