Candlewood Suites Boston North Shore - Danvers

Service and Amenities section would have scored “5” if there was an iron in the room. The ironing board was present. Location is tricky because you learn from listening to Directions that you must drive through a plaza and pass a Planet Fitness, then take a right turn. Some signage to Property would be helpful. Otherwise, I had a great stay, and will go again.

Was in town for a funeral. Room was comfortable, with all the amenities. Good value !

Great setup with a full kitchen, living room w/pullout couch, 2 bedrooms (1 queen, 1 king), 3 TVs. There were grills and seating outside too.

People actually live here, first room stunk like smoke,2nd room was good. Bldg is pet friendly and smelled like cat pee on floor 3 of main bldg. Worker that we checked in with was very nice and helpful and made sure that we were happy with our 2nd room.

Did a weekend stay for a visit to Salem. Found the hotel nice, and staff very helpful. Would stay here again.

I would stay again but wouldn’t be my first choice. Guy at the front desk was incredibly helpful and friendly.

Hotel was clean and good for a quick stay. It was difficult to get things like extra towels and the staff often seemed overwhelmed but it worked well for a weekend trip.

I property and staff were great. The bed was way to hard, but the rooms were very nice

We got to the hotel at 1215 am Friday. We verified it was ok to check in that late. We arrived and go to the front door. It locks for safety at 11p. You ring the front desk, and the rep will buzz you in. There WAS no one at the front desk. We rang ten solid minutes. We could see the unmanned front desk and were stuck in the vestibule. IHG customer service live chat told us to look for a lock box. There was no lockbox. She tried calling the front desk. After this went on for about another 15 minutes, a guest let us in the lobby. We called customer service again on chat and phone. The phone reps were not able to help. It literally was not in their power to help. The live chat rep kept insisting that there are lock boxes with keys. The guest said to knock on all the office doors. With her insistence and the suggestion, we went behind the desk. There was an unlocked drawer full of money, an unlocked door with multiple computers and the front desk rep asleep in the GM’s office. No apologies from him. He never asked for my driver’s license. No verification of who I was. Food from the previous tenants in the refrigerator. Within 10 min I went to the desk for linens for the sofa bed, he was asleep. The oven did not close. The exhaust vent in the bathroom did not work so the entire place smelled of mold and this weird smell. The shower curtain was open when we got there. When you closed it, the smell was even stronger. I really don’t know what it was, but it was not pleasant.