Hotels in , Dallas

I wasn’t able to get my room until after 4 pm. The room was dirty/ outside balcony furniture had holes and nasty q-tips on the ground. The hotel is under construction, so there no lobby area where you can sit and wait for your room. The front desk was not helpful at all.

設施：極好的，除了前台有點昏暗，其他的都是極好的，有單獨的廚房位置，並且有沙發區域，廚房有灶和鍋，舒服 衞生：很不錯 環境：位置絕了，美國航空中心衹有800m，非常方便

Front desk rep Jenna was so friendly, inviting, professional and helpful during my visit. I had several questions due to a work event at the Adolphus where we had to navigate what rooms to go to throughout the hotel had all the answers. Not to mention the hotel toooms were beautiful. Thank you Jenna for the excellent customer service you provided!

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

We visited the Westin Downtown Dallas for a conference at the Kay Bailey Hutchinson Convention Center. It was a very short walk and surrounded by cute restaurants and bars. We even had a colleague forget her phone in Arlington and the valet (Melvin) went all the way there to get it for her! The hotel is clean and beautiful but I would stay here ten times over the staff and the hospitality.

From check in to check out, everyone there, wherever you go, whatever you do will be a special memory. The room is the best we have stayed in among anywhere we have traveled. The Monarch was fabulous, and the Catbird was the best time we have had as a family celebrating a special event at any hotel or resort. Come here and don't leave the building for the weekend.

Was looking forward to enjoying a day at the Joule, as a Dallas local but having never visited before. I had 4 hours of spa treatments booked and was looking forward to arriving early to use the pool and have lunch. Upon arrival, I asked the front desk how to get to the pool. They looked at me shocked I would even ask and said the pool was for hotel guests only. Now mind you, this was a Tuesday morning. Had it been a packed Saturday, I understand that priority would go to hotel guests. But given I was spending MORE at the spa than their room rates, I was shocked they refused to let me upstairs, even to have lunch and drinks! I visit hotel spas all the time and have never been turned away from using the facilities. Word of advice to Joule management—you often only get one shot to make a lifelong customer. I would have likely made this my spa of choice going forward and tried the restaurants and maybe even done a few staycations. It costs nothing to make an impression and let a high paying spa customer use the pool on a day when the hotel is empty (which is was btw—not a soul in the lobby or either of the lobby restaurants at lunch time).

The 1st room was 404 after 3 hours being subjected to the crashing of buses on the steel plate outside! Asked To be moved. Receptionist immediately gave us 921 which was quiet. Location good. Comfortable room. Breakfast good. Just a pity had to move rooms.

When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.