Featured Hotels near Decathlon, Crawley

Lovely hotel and lodge where our accommodation was. Clean and tidy, comfy bed.

The highlight of this hotel is the staff. Faiza, and the reception team were always super caring, attentive, nice and ready to help. The breakfast staff I don't remember any names but one of the guys were glasses, he and the whole team were really nice and smiley and eager to make sure I was comfortable and got everything I needed. Agnes from cleaning was always very sweet and so hardworking making sure the room was perfect and super clean. Regarding the hotel itself it is okay. The carpets in the ro gave a very old look but it depends on the taste I guess. The biggest problem for me was the fact that there was no gym.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Booked via Holiday Extras for this hotel as we needed a place close to the airport to park our car and stay overnight for our earlier morning flight to Spain. Welcome on arrival first class. Everything was explained clearly and with a smile. Our request for an early morning call noted and carried out on time. Bit of a rush leaving as we tried to catch the shuttle but again staff dealt very quickly with everything and enabled us to catch the shuttle. On arrival back at the hotel after our holiday, again staff on reception very very efficient polite and informative. Room was lovely, clean and had everything we needed. We will definitely be back. A perfect stay! Thank you.

Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesdeerx for snacks and cold drinks. Also you can get tea and coffee.

I came in at night for a stay over . I walked to the premium inn for a bus to the hotel which cost £4.5. The check in process was smooth and easy, there is always someone at the front desk. The room itself is quite spacious with TV , kettle, tea and a heater. There is a 3in1 shampoo body wash and hand wash for shower. Towel was ok but stained. The breakfast is typical full English breakfast buffet style with range of choices on bread and cereal. The cafe bar is comfy and have plenty of seats. The food is of standard but quite a few of the plates were not properly cleaned. Overall I would say it is ok to stay in.

We have been staying at the Hotel for a few weeks now. After long hours at work, we just wanted to stay somewhere where we can disconnect with work, relax and connect with other people. Nevertheless, I would like to share with everyone that Bar attendant (James) would always go that extra mile to ensure customer expectations are exceeded. Is not just about serving you a drink and taking orders. Excellent customer service by always interacting with customers, offering advice, friendly, accommodative making our staying very pleasant. I strongly believe that a good job should always be well recognised. Thank you for the high level of professionalism. Regards Ruben

We checked in after midnight due to a late flight. We booked using a military rate and when we arrived at the room the seel on door was peeling off. The room we got placed in was 254, the lady who checked in in front of us was placed on the 3rd floor and told this was the ‘premium floor’. Our room was very old, the old dark wood furniture was scratched and dated. The bathroom was mouldy and there were marks on the surfaces and the room in general looked nothing like the photos on the website when we booked. We noticed a blood splatter on the wallpaper behind the old couch, however we were exhausted and up early for another flight so just went to bed, which was clean and comfy. When we woke up this morning we noticed the blood splatter was also over the mirror and up the wall. We told reception and we were given 50% off the room rate. Given the health and safety of this I felt this was poor however I also understand we should probably have told them as soon as we arrived last night and given them the opportunity to move us room. However given how prominent it was I’m not sure how cleaning missed it. On a positive note the staff were lovely, the breakfast was good apart from the hair that I pulled out my beans. I was exceptionally disappointed, this is the second courtyard by Marriott that I have stayed in recently that I have been disappointed with the cleanliness off. I would expect better from Marriott.