Embassy Suites by Hilton Walnut Creek Reviews
Embassy Suites by Hilton Walnut Creek
1345 Treat Boulevard, Contra Costa Centre, Contra Costa County, United StatesView Hotel Details
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Embassy Suites by Hilton Walnut Creek Guest Reviews
4.1/5
Very Good
106 review
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.2
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All Reviews(106)
Positive reviews(92)
Negative reviews(14)
Guest User
King Suite
Stayed in Apr 2024
Business travellers
18 review
Very Good
Posted on Apr 8, 2024
I like staying at this location because it is in a good area and it is close to the venue that my team plays at. Will stay again
Marisa
King Suite
Stayed in Feb 2023
Couples
2 review
Great
Posted on Mar 12, 2023
Everything was good but the ones that could be improved are the amenities (no available toothbrush for our one week stay) and the food at the buffet breakfast should have different menus at least every two days, not the same food every single day
Anonymous User
King Suite
Stayed in Feb 2024
Family
5 review
Very Good
Posted on Feb 13, 2024
The location is good, the breakfast is average, the afternoon happy time snacks are too bad, except for potato chips, cucumber sticks and celery sticks. The service is average.
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neselyn
Stayed in Mar 2024
Family
Very Good
Posted on Mar 6, 2024
This is a nice hotel, great breakfast! We did have a problem with the air conditioner for some reason it wasn’t working properly. One of the nights we did not have hot water to shower with. Other than that pretty nice stay. Customer service was good all sound.
Julie
Stayed in Mar 2024
Friends
Very Good
Posted on Mar 4, 2024
Easy access to everything. Very nice hotel. Good food and bar. All staff very kind and attentive and eager to help.
Jaime
Stayed in Feb 2024
Business travellers
Very Good
Posted on Feb 26, 2024
Staff was welcoming and helpful! I won’t choose the 8th floor again just because it was a bit noisy for the air conditioning on top of the roof and the pool was smaller than I thought (pictures on the web seems is bigger) Everything else was treat! Beds are really comfortable and clean.
John
Stayed in Feb 2024
Couples
Posted on Feb 23, 2024
Room was good, Bed was good, free breakfast was excellent especially the chef made our omelette. Bathroom was horrible with sewage smell from the drainage. I think dirty was not draining properly and they need to fix it for future customers.
patricia
Stayed in Feb 2024
Other
Very Good
Posted on Feb 13, 2024
Front desk staff was very helpful,
Can you please tell me the brand of pillows used by the hotel
Loved the purification wish they were in every room
Chante
Stayed in Feb 2024
Other
Very Good
Posted on Feb 7, 2024
The room was nice and spacious. However, our room phone didn't work. Breakfast was not what we expected at all. I've definitely had better. I was quite disappointed about that. All in all it was okay.
Chanae
Stayed in Feb 2024
Family
Posted on Feb 6, 2024
My family and I didn’t really get to rest it was so loud & at 7am and every hour until check out someone was knocking at the hotel room door. The heat in the room didn’t work I had to go down stairs to get covers and more towels.
Desiree
Stayed in Feb 2024
Family
Posted on Feb 3, 2024
I only booked this stay for one night. We were not able to sleep peacefully AT ALL due to children running up and down the hall playing ding dong ditch on our door past 10PM. I have never had this experience at a hotel.
Streeta
Stayed in Feb 2024
Other
Very Good
Posted on Feb 3, 2024
All the prices for the bar, food, snacks, etc… were very expensive, ouch!!! But they had a nice free breakfast
Eleanor
Stayed in Jan 2024
Family
Posted on Jan 24, 2024
Close to Bart station. Good breakfast. Clean. Nice staff.
Problem is building design. Only 2 elevators worked and long waits for slow elevatir... Lack of Stairs ... one set is staff only through kitchen storage area...but i was allow to use them. The other set only exits outdoors.
Charles
Stayed in Jan 2024
Other
Posted on Jan 24, 2024
This is a mixed review. The front desk was horrible at this place. We asked for 3 days in a row for our room to be cleaned. Only after getting upset with the staff at the front desk on the 3rd day, did it get cleaned. I blame the front desk, not the cleaning staff. No matter the time of day, the front desk staff looked and acted very unprofessional.
BUT, everything else and everyone else that worked there was great. When the room was finally cleaned - it was spotless. The wait staff for both food and drink were excellent. Valet staff - prompt and courteous.
Even though this property is older, I would recommend it.
I would also recommend the hotel put the front desk staff through some training!
Patricia
Stayed in Jan 2024
Family
Outstanding
Posted on Jan 6, 2024
Immaculate and inviting, with huge courtyard with plenty of space to relax. Breakfast was fantastic, with made-to-order omelettes, among many other offerings.
Our only quibble was that on New Year's Eve, they had one lone bartender who was run off her feet. And who was also responsible for taking and delivering food orders! Also relating the "manager's happy hour," there was almost no food for the many adults and children. Meager crackers, carrots, and celery were never replenished, as far as we saw. This has not been our experience in the 5-6 other Embassy Suite hotels we have visited. There were a lot of guests. It was New Year's Eve. We were also not in love with paying 30 a night for parking, but what can you do?
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