This hotel truly does deserve 5 stars, I absolutely love everything about this hotel. My friend and I have just returned from a very pleasant 7 night stay. I have already booked to return in April 2025 and absolutely cannot wait. My friend and I booked a standard twin room on the ground floor on the Maspalomas side, rooms were a decent size, very clean and had a nice balcony facing the pool. Housekeeping came in every day to change the beds and towels at your request. The staff are super friendly and very helpful, you can see they are very organised in every department, whether it's in the Restaurant, Housekeeping or the Animation Team, they all work very hard and always ensure guests are happy. When in the restaurant, staff are making sure the food is consistently presented nicely and tidy, wiping down the food area often to keep it clean. The tables are often monitored by waiters, relaying tables when required. Staff always seem happy when interacting with guests, I never once came across a rude member of staff. The food is incredible, one of the best parts of this hotel for me is the food. There is a huge variety in the Food Market, which is the main buffet area, there is something for everyone and all so beautifully presented. I was actually blown away by the presentation. It can get busy with many families in the food market, however it really doesn't stop you from getting want you want. The wait time for hot food was never too long so don't be put off by many people walking around. Every evening the theme of the buffet food is changed. In addition to the Food Market where the buffet is located, there are two other restaurants you can book, one is an Italian the other is Asian. You can only make 1 reservation at each restaurant if you are staying for more than 5 nights, I thoroughly enjoyed both restaurants, although my preference was the Italian. The Animation Team deserve alot of credit, they are alot of fun and love entertaining the kids and ensure everyone is involved. There is plenty of activities throughout the day for both children and adults, its worth downloading the Princess app to view the schedule for each day. The evening entertainment shows are approximately 45 mins and are quite varied in the theatre which was nice, ranging from a Michael jackson night to acrobatics. To give an idea on day activities, Yoga, AquaGym, Archery, Foam Party & Water Olympics. The Princess Gym and Spa is available to guests, the gym is free but the Spa comes with a fee, the app also allows you to book treatments and view the price of each. The Gym has very good equipment and includes everything you need. Overall I thoroughly enjoyed our stay and cannot wait to return, thank you so much to all the staff who work hard to make the hotel as wonderful as it is, you all truly deserve alot of credit. Thank you!!