Hotels near The Tin Roof Monogram & Gift, Columbia

Service is very good!

Pretty uneventful stay. Nothing outstanding, but the room was huge and the gym was decent (tv didn't work though— or maybe the just the remote). Breakfast very typical of this type— not much to eat for those on healthier regimes. I had eggs— that's it. A tour bus had stayed there and the food was often cleaned out quickly. Timing was everything, but the staff did all they could. This is my second review of this hotel. There was a funky smell in the room when the freezing AC was turned down. Once I was in bed I figured it out. It was dog, wet dog cologne. Just as bad as a smoking room. In the morning, picking up my shoes, there was dog hair all intertwined in the carpet. Smell confirmed. Upon my first review, I got an email from BW stating their generic concern at my review without stating my specific, but please stay with them again. I stay in hotels right now about ⅓-½ the year and BW has been a staple. This doesn't change my option that the chain is a decent value, but its disappointing that they couldn't even respond more specifically, not that I expected a response, but please don't pretend they care.

I was nervous at first, but man, these people were nice. It was well cleaned. Outdated, but clean. I had the K Ste and it was very spacious with plent of seating and a table for a small group of travelers. My favorite thing about this motel was the water pressure!! There’s nothing more important than water pressure! :) Best on-the-road shower I have ever had. So this place gets 5 stars from me because they maintain a safe and clean environment for travelers. What more are we really asking for!? ;)

We stayed here one night and it's okay. First, it was clean. That's always the most important thing to me. The beds were pretty comfortable. The suite had enough room for us to spread out. We even got food from the Mexican place next door and had plenty of space and table area to eat in the room. We were exhausted from the drive and just didn't feel like eating at the actual restaurant. The three things that knocked the rating the most were the window, the desk partition, and the bathroom door. The desk partition was loose, I suppose so someone had shoved a piece of cardboard in the track to keep it from moving. However, it just rattled every time someone walked past it. So that was a little annoying, but nothing major. The next thing is the bathroom door. There is nothing physically wrong with it, but the design isn't great. It is frosted glass which looks fantastic. However, when you are up early for showers and everyone else is sleeping, it does nothing to block the light. Unfortunately, it is right across from the beds so once one of us was up, the rest of us in the beds were up. Our son stayed happily asleep on the pull out couch. Again, structurally, the door worked fine and it was aesthetically nice, but not a great choice. The worst thing was the window. It wasn't latched all the way and the locking mechanism was bent so there was no way for it to be latched all the way. So it was letting in cold air and noise from sirens going by all night, which wasn't pleasant. We did tell the desk representative when we checked out, just in case they didn't know about the above. Make sure to check for the sheet for the pull out if you are going to use it and check the number of towels because we didn't have the sheet or enough towels for 4 people. We just went to the desk and they got them for us, but just a heads up. I probably would give this 3.5 stars if I could do halfs on here, but I can't.

I booked this room for a getaway with my boyfriend Feb 17-18. Was excited about the whirlpool suite. Walked in, there was hair in the bathroom & in the microwave. The whirlpool looked a bit unappealing but was happy to use after cleaning it (and happy it was actually the room we booked online). We asked front desk for cleaning supplies (understood they wouldn’t give us any) & ended up going to the gas station for lysol spray. After mentioning the things in the room, the front desk staff (FERNANDO + other) offered to switch us to a different room. We went to check it out (room 204) & the whirlpool looked a bit dirty so we elected to keep the room we originally had. Aside from that ordeal, the front desk said our fire alarm went off, but we were watching Netflix & relaxing while the front desk staff then Fire Department knocked on our door. We offered for them to come in & both elected not to. We then went downstairs & told the front desk staff (around 1-2am) that we weren’t smoking. FERNANDO told us that we absolutely were smoking (that’s the only way the alarm would go off) & that he would charge my card & that he could kick us out. He was very rude to us & visibly flustered. Not an ounce of customer service. Was angry with us from the moment he saw us. He stated if housekeeping found anything, he would charge the card (illegally) - WHICH HE DID, keep reading. We went upstairs to try to enjoy the rest of our night but it was already completely ruined. The next morning I heard the alarm (the one in the hall that alerts the front desk what room it is). About 30 minutes after, maintenance calls our room. They told us the alarm alerted them (once again) that it was our room. I told them to come in & left the door cracked until they arrived. They both verified it was no smoking-tall Black (male maintenance guy + white housekeeper) we were sleeping anyways. We then hurried to gather our things so we could leave. At checkout, we notified day staff of our problems, who verified “Hector” (a part of night staff) does not have great customer service. They apologized, however FERNANDO went ahead & put that smoking fee charge on my card before we even checked out for the morning (ILLEGALLY)! The manager (white blonde lady) + front staff (Scott I believe) took the charge or charges off. Had I not mentioned it, the charge or charges would’ve still been on my card (illegally). I was very let down by that. This is completely unacceptable all around & not once were we rude, even made sure the room was cleaned to avoid further malicious (illegal) charges. We did not get offered any type of compensation, only apologies. Room 303 is where we stayed. We truly did go there just to have a good get away in Columbia. I’m 26 & travel all the time, as well as have manners + respect for spaces especially ones I spend money to rent. My boyfriend is 30. I'm not sure if staff thought we were kids, incompetent or what.

Not only did the hotel manage to get me a room last minute they did it with a smile! Most professional and upbeat experience I’ve had at a hotel. Rooms were clean and quiet, my kids had a blast at the pool and the staff went above and beyond at the buffet the next day. Would recommend to anyone and can not wait to come back.

Nunca imaginei que pudesse ficar em um hotel tão barato e com boa estrutura