Hotel Palacio de SAL

Beautiful common areas (5-star hotel level), average room (3-star), hard to reconcile value for money equation, but given local standard, this is definitely nicer than most.

We stayed at the Palacio de Sal on the 10th December and it was an experience to forget. What happened since check in has to be reported because I don’t understand how this kind of hotel management keeps a 5 star rating. While we haven’t even completed the check in, we were already told we had to pay 2 times in that moment like we would leave without paying. I know this might be hotel policy but that’s not the way to handle it on a 5 star rated hotel. The bedroom had no hot water until we had to call someone to fix it, the bathroom toilet had to be flushed with the help of the teapot because it didn’t flush enough water. The bathroom toilet seat doesn’t stay up apparently too. But the worst was the temperature, while we’re in summer we arrived at the room only to finding it scorching hot. We obviously reported it to the reception before we left to dinner and they’ve said they would put a fan on the room to try and refresh it. While we were seated down to have our dinner at the bar, a group of young people charged in, literally took over the bar while the waiters looked helplessly and we were forced out of the are because both the music was too lout for the waiter on the other side of the bar to understand us but also because they started dancing everywhere, shouting, filming, etc. We asked for the manager to report this and we had to wait 45minutes for someone to show up even we called for it 3 times during this 45minutes of waiting. When the manager finally showed up all she had to say was “I’m sorry I didn’t know this was going to happen” while proceeding to doing absolutely nothing. Finally, when we’ve arrived to the room we found out no fan was there and the room was still hot. The only option we had was to sleep with the window open in order to try and refresh the room. Sleeping with the noise of a fan definitely wasn’t on our plans. But it gets worse, the windows of the room let all the sun in meaning at 5am it was day in our room without an option to keep it darker for us to continue to sleep. During check out we made sure we’ve talked to the manager (which, again, took his time) and expressed our feelings about our stay. We were told they look into it and would reach out later to discuss what happened and how we could be, in a way, compensated by all of this. A month has passed and no one reached out. Conclusion, I don’t know how a hotel with this conditions and service keeps a 5 star rating. This has been, by far, my worst experience in a so called luxury hotel. Thank you for your time, Diogo Neuparth

The rooms we rented had no windows and no ventilation. There was no fresh air whatsoever coming into the room. Dinner was terrible with not enough variety. Same as for breakfast. Spa offers very limited treatments. There was not a place to sit outside to watch the sunset of the salt flats. Although there is not enough luxury hotel variety in the area, I would give it a shot to try other places and not the PALACIO.

The hotel is lovely. The staff are gracious and helpful. The dinner and breakfast, buffet style, have excellent food. We had a lovely welcome drink on arrival and the decor is very cool. The room was spacious but uncomfortable for a couple reasons. 1. The room was HOT and stayed hot all night. We opened our window and it was still blazingly hot in there. And for context, I am an "always cold" kind of person--my own home is kept at 72 F (22.2 C) and I still wear a big bathrobe and slippers. 2. The bed was TINY. It's a small double bed that is small in all dimensions (my spouse is 5'8" --1.72m-- and his feet hung off the bed). We couldn't really both sleep in it comfortably and we are used to a Queen size bed at home (not even a King). Would have vastly preferred a room with two beds to trying to make it through the night totally unable to move. I enjoyed the stay, although the pool and sauna were closed for maintenance, which was disappointing.

We stayed in the hotel for 3 nights and I deeply believe that this is the best hotel in Uyuni. Though it’s not closed to the Uyuni town centre, it’s been compensated by its proximity to the Salt Flat. On the day we arrived at the hotel till the day we left, we had enjoyed so much the warmth and the hospitality of the staff there. Particularly worth mentioning is the staff at the concierge, Javier. He’s so informative, catering to details and had provide us with so much travel information around the area. We are really thankful to his kind services. The hotel has hot water swimming pool, steam and dry sauna rooms which had rejuvenated us so much after the days in the muddy and dusty roads. Especially during the time that the night temperature was around zero, the facilities helped us so much. One more thing, their heated blankets on the bed was another wonderful arrangement. Thanks so much for the hotel, Javier, the staff at the entrance, at the sauna room, restaurant. All are wonderful people and it made our days there. Highly recommended 👍👍👍

This is a very original hotel made of salt , next to Salario del Sal. Rooms are decent, though a little outdated. as were the bathrooms.We had the dinner buffet there for 28$/ person and the food was very good. We were pleasantly surprised by Carlos, the restaurant manager who sent us a complimentary bottle of Bolivian wine. The SPA wasn’t crowded when we were there and I had a facial for 48$, that was excellent. The staff is what makes this hotel an excellent choice if you want to visit the Solar. Everybody was pleasant, helpful, smiling and genuinely kind. Not enough words to tell what a difference that made. From Xavier at the reception, Rodrigo the waiter , Carlos, they provided excellent service.

Really special hotel, beautiful location and stunning views from the bedrooms and common areas. The staff are fantastic and very attentive, nothing too much trouble. The spa is also amazing, I had the full body massage and it was super relaxing.

Alienate yourself in this den of tranquility. Beautiful surroundings that can’t be explained, you have to go there to experience it. The hotel is relaxed, nice food, great staff. You have to come to this place. A day on the salt and a night here is great therapy for body and mind! Do it!!🤘👍