Spa Hotels in Clermont-Ferrand

Solid Mercure in a great location if you need to be in the middle of the city. I was asked on check in if I wanted a larger room, or a smaller one on the quiet side of the hotel - I choose quiet and it was indeed calm and lovely. Room was still large - coffee maker and sparking water in the mini fridge.

The Kyriad Prestige Clermont-Ferrand Center is a 4-star hotel that will enchant you thanks to its central location in Clermont Ferrand (near the botanical garden "le Jardin Lecoq", the "Maison de la Culture" and the "Centre des Expositions et des Congrès") and its services.

We stayed here due to it's proximity to the rugby stadium plus with a car park. Check in was faultless. Our room was large, comfortable and clean. The bed was comfortable and the shower powerful (we also had a separate bath!). Breakfast was plentiful and generally kept fresh and topped up. Easily sufficient foir starting the day. The Staff were friendly and helpful - even with simple obvious queries. Would recommend for rugby (5 minute walk) or the city (2 to 3 tram stops from outside). The hotel is in the midst of a refurbishment and so currently is noisy during the day.

The accommodation was really comfortable and clean. The reception staff were also friendly. One thing to note is that there is no hair dryer!! You have to pay and borrow money at the reception. This was the most disappointing part. Breakfast was decent.

Following a mechanical break and an immobilization of our vehicle from Spain, I contact the hotel to cancel my room. After giving my name and booking number, I explain to the recipient that I am aware of the very short time of this cancellation (24h before), that I had paid in advance and that I wanted only a document attesting my cancellation for I'm surprisingly surprised to tell her that I've booked directly on Kyriad's website. She answers that I must do this cancellation on their website by clicking on a tab dedicated to this purpose and that I will get this attestation. So I'm going to Kyriad's site, don't find this tab and remind her to signal him. It is then that this lady persisting in her misinformation, inflicts me on: ”Sir, you don't listen to me !!!” and ”This is the last time I explain it to you !!!”. I ask her to speak to me otherwise and to speak to a hotel manager, seeing that it was impossible to move forward with her, she waits me and then tells me that her manager cannot take me on the phone and that it is necessary send him a email ??? I'm locking up and looking on the web, I find a n' phone from Kyriad's platform to cancel my reservation, on which I was explained that a reservation could not be cancelled via their website and that his colleague vehemently “I was not trained. I received a email confirming my cancellation and for the little story, invoking breakfasts that will never have been consumed! I will never be back to a Kyriad hotel and I'll also ask me about the truth of the dithyrambic opinions on this hotel with such a reception and such deafy of its direction.

Nous avons pris une chambre pour une soirée étape. L'emplacement est très proche du centre ville avec une station de tram à deux minutes. Le studio est très propre, confortable et bien équipé. la salle de bain est spacieuse et propre. La literie est de bonne qualité. On a apprécié le calme et le prix. C'est idéal pour se faire le petit déjeuner sur place ( 15€ par personne sinon)

The hotel is very beautiful, the room in which I was beautiful and offers a view with the backside dome puck! it is very clean (irreproachable) breakfast is simple and efficient and the staff is adorable!