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Very good, very quiet, breakfast is very rich

Our family was in town over Memorial Day weekend for our son's wedding. The hotel was conveniently located near both the airport and the wedding venue. From check-in to check-out, I was completely satisfied. I'm a people person, so customer service is important to me. The team at the hotel were competent, friendly, and helpful. Not only was I the father of the groom, but I also officiated the wedding. My script (yes, script) underwent several revisions and the staff was helpful in getting my comments printed out. The rooms were immaculate when we checked in and the housekeeping staff made sure we got everything we needed. The fitness center was small but adequately equipped. The breakfast service wasn't extravigant, but the food was tasty, diverse (including different proteins daily), and accessible. Since we were busy throughout the weekend, I can't provide any tips of recommendations. There were other aspects of the hotel we didn't use, but we will be back, as our inlaws are less than 10 minutes away. Thank you to all the staff we encountered.

Located near the highway between the airport and Gastonia. It is far from walking to restaurants and marts, but it is convenient by car. There were a lot of cockroaches in my room, so I switched to another room. According to the staff, it's a seasonal season.

The hotel is newer, nice, and very clean. I couldn't give it 5 stars because I had a very negative experience with the desk staff person. I try my very best to stay at Marriott's to keep my Platinum level status which entitles you to room upgrades based on availability. I had to insist (almost argue) with the desk staff person that their hotel had available suites, 1 bedrooms, and 2 bedrooms that night showing in their system. She did explain that they don't upgrade to 2 bedrooms unless you're staying for a full week... I get that. However, she finally begrudgingly gave me an upgrade to a suite room but was not nice about it. This has happened before at a Courtyard... are Courtyards exempt from Marriott's policy on their member's benefits? I don't understand what's going on but would sure like to know in case I need to avoid booking them in the future. This was also very frustrating because we suggested to our friends that they stay there too... then they had to sit and wait for us while this was happening.

It was planned trip for a Hotel slumber party for our Granddaughter and friends.The girls loved it, and being with friends and with her grandmother.The The hotel staff was very nice, helpful and welcoming. The room was clean and the overall layout was nice, grounds and parking.

Too to bottom the staff at this location is superb. Megan, Rachel and Cory are simply amazing. We hosted a job fair, came back and hosted on boarding and training and every step of the way these three have accommodated and helped us be successful. We signed an agreement to make this our hotel of choice while we open our new distribution center. It’s the little things that sets this place apart. Highly recommend this place. Clean, safe and taking the precautions during the pandemic.

I had just left a funeral in WV and needed a place to stay for the night. This was the perfect place. The staff was very nice and also very helpful. I was hungry and the person at the front desk suggested a few places within walking distance. My room was super clean and comfortable.

The hotel was clean and the staff was friendly. The breakfast offered eggs, sausage, biscuits and gravy, 3 kinds of cold cereal, yogurt, toast and jelly. Our bed was very comfortable. The downside was that the room total was $2 higher than on our reservation. The clerk said that the Choice hotels does not calculate the taxes correctly (which just happens to make their room more attractive.) The other problem was that the luggage cart had 2 flat tires making it very hard to use.