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Staff are friendly. No cleanliness issues. Smells clean, but not offensively so. Fitness room was standard but nice and clean. Breakfast was fine as well. Had hot food and not just cereal and toast. Shower had good water pressure. Indoor pool looked nice, but never visited it. It is an older building but maintained from what I could tell. The tile in the bathroom was cold but clean. My only complaint is that adjusting the thermostat didn't seem to make a difference as the room was very cold. I just shut it off so it wouldn't blow cold air into the room as I was barely in the room except sleeping and getting ready for a workshop. I plan to stay here in the future if I'm ever in the area.

My husband and I stayed at this particular hotel because it was near our daughter. We were disappointed with a number of things as I will list: The carpeted floors in the hallway appeared to not have been vacuumed for a long time. There was no guide in the room to show how to use the TV. Most hotels have a guide to restaurants, churches, TV channels etc but there was nothing in this room. The bed was nice and the pillows ample but there was no laundry bag for our dirty clothes which we thought unusual. The floors in the room (vinyl laminate) were dotted with some kind of black goo that would need to be scraped off and which made the floors appear dirty. The floors in the elevator also appeared to have this same black goo stuck to them. The breakfast was also disappointing. There were 2 types of cereal, waffles, biscuits and gravy, oatmeal, and yogurt along with some fresh fruit and plenty of juice. I eat a keto diet and was surprised to see no protein offerings at all. I could have survived on hard boiled eggs but there weren't any and while I don't expect everyone to accommodate my specific diet there are usually at least hard boiled eggs in most places. We noticed that doors that were supposed to be locked were not on multiple occasions and reported it. None of the housekeeping staff spoke English so communicating was not possible. The bathroom looked reasonably clean but it seemed to be in need of remodeling. The handrail was stained with something and the bathtub surface was worn and cracked on the side and the drain looked dirty but it was actually the surface that was worn down. The outdoor pool was closed for the season but yet that door was unlocked for some reason and we could walk right in from the parking lot. If they are going to leave the doors unlocked then why do I need a card to get into the hotel? Staff at the front desk was friendly and accommodating and helpful. My overall impression is that this is a hotel that is adequate to stay in for our purpose which was a weekend visit to family. We were mostly gone and just needed a place to sleep. We had a fridge and microwave and a king sized bed which was also nice. As far as a place to stay for a weekend it was adequate but if I was staying for a longer period of time I would probably stay somewhere else. I prefer to stay in a clean and obviously well maintained hotel but this place seemed to be lacking in those areas.

The environment is so-so, it is normal motel can park, there is a supermarket nearby ikea gas station

Traveling for a Dr appt. And love this HDE! The staff is so polite and the rooms are always clean and comfortable. Only complaint is guests who don't close room doors quietly! But hey, no amount of complaining can fix rude people....... Have yet to enjoy the pool here, I'm always too tired it seems. Breakfast was DELICIOUS! Cinnabon mini cinnamon rolls, yum yum.

Being that I am a Diamond Member I knew how the Hilton Brand Hotels are supposed to run. This one is falling short of the brand. Seems to be an ongoing trend. On arrival even though we had already checked in early in the day, something was wrong in the computer regarding our payment. The hostess seemed not able to resolve it because of the ”new system”. It appeared she needed more training. She was not able to give more than one access card, she also was not able to get our mobile key to work. The HVAC was OFF when we finally got to our room at 11:59PM and it was HOT all night long. It would not of done any good to change as I am sure all the rooms were the same considering this was our ”reserved” room in advance. The TV channels would come and go as if the wind blew the wrong direction. We called it a night and went to sleep.

Our stay at The Fontaine was beyond our expectations. From the moment we arrived until the time we departed we received top notch customer service! Our upgraded accommodations were magnificent & spacious with lots of amenities (including surround sound throughout the suite and on the balcony! The hotel offered transportation to and from the many eateries and shopping at the Plaza. Our only regret was that we couldn't stay longer!! I highly recommend this hotel to anyone visiting the area -- You will be in for a treat!

The room is spacious, the lobby is large, clean and tidy, less than ten minutes drive from the downtown commercial street and UMKC, underground parking charges 20 knives/day

Recommended for family travel. The breakfast atmosphere was good and the room condition was also good. There is also a $15 parking fee. reference