Find Hotels in Bensalem

NO Hospitality at all! Lacking in customer service, as well as professionalism. Front desk employees are extremely rude and are not fully equipped in training. Batteries on my room door was not working, so my door was either open all day or I could not access it all night. I had a flight in the morning, and I had to miss my trip because my personal items was locked in the room. The manager did not have a master key, nor did she have a solution to accommodate this hazarded situation. I asked for a refund because, I could not sleep in my room due to the issues they were experiencing, they refused. My business partner is currently in communication with corporate.

First, we are never disappointed in Courtyard Marriot. We have had many stays at different locations for weddings, weekend trips, events, etc. My husband and I recently had a wedding mid-march. We were unable to stay at the hotel we booked due to a family emergency. The next day, we called the hotel only to find out we were charged for two rooms (mistake of the hotel). Many calls made, voicemails left and it was hard to have the issue resolved (could also be because the recent pandemic). We tried calling again today and spoke with the general manager, MARK, who not only was patient in listening to the situation, friendly, but also very easy to talk to and accommodating to our issue with no problems or hesitation. Awesome customer service and management skills!! Would definitely book through him/this hotel in the future.

Great location next to Parx ******. Good breakfast. Very hard bed/ it is not memory foam. It was so hard and painful that I had to sleep on the ottoman instead.

From the location to the ease of access to the accommodations, everything about this extended stay was a cut above the rest, enough to make me leave a review to show my appreciation In fact, I’d like to show some special acknowledgements for the employees there. Housekeeping was timely, kind, efficient and respectful. The manager, Ms. Kim was thoroughly understanding and handled any questions I had alongside giving me some expert dinner advice in the area. As a final mention, Alechia was our front desk attendant and the smile she brought to my children’s faces was likely the most special part of it all. She was patient, calm and paid special attention to detail to ensure we were getting a good price and got a good price and a good room for the kids.

The water pressure and temperature in the shower were great and the bed was comfortable. The TV also worked well. After that, it's all downhill: * The hallway carpet is stained, tattered and torn. Like everywhere. * The room and hall smelled of cigarette smoke, and at time, of ****. * The bathroom door had no hook to hang anything on. * No microwave. (Had a fridge and iron at least.) * The nighttime desk clerk was helpful but the morning one was occupied on a personal call and could barely be bothered to acknowledge our questions. * The outside garbage cans were overflowing and/or broken. * The chair in the room was so wedged between the bed and wall, it could not be moved. I usually refrain from writing such negative reviews but this place was such a letdown and there are many other hotels right nearby. I recommend staying at one of them instead.

The point of finding a temporary trip from New York is much better than expected. Easy parking. 20 minutes drive from Philadelphia, very good location. The room is not small, two large beds, very suitable for family travel. Breakfast is a typical American breakfast, ok. Overall, it's smooth, check in and check out are quick and easy.

Reservations for my group room rate was easy. The reception was warm and helpful-- the staff and the coffee station in the lobby(which was really delicious coffee, by several peoples' standards). The hotel and rooms were not fancy, but attractive and very clean. The air-conditioner is very strong, maybe a bit much-- to keep the room cool but stop the blowing wind across the room, I had to block the vents with my sweaters. The shower products were in dispensers in the tub, which is cost-efficient (really, we don't need to take all those little shampoo bottles with us when we leave). They could use a small light in the bathroom, instead of all on so bright especially when just waking up. If you have TV accounts, you can use them on the room TV, otherwise it's the base channels. They could use a small light in the bathroom, instead of all on so bright especially when just waking up. I was disappointed that there was no housekeeping service. I always keep the rooms clean, but while on vacation, I like having my bed made and turned over. However, I wasn't 1st in the room, and my daughter said there was a note if we wanted service. I came with a wedding party , so I don't know if the continental breakfast is usually included, but it was excellent. All self-serve, but there is staff around for help. Only real negative, is that the digital keys had problems at initial use at most of the room doors. I felt every time I passed someone in the hall, I had to tell them they first need to go to reception to fully activate them. I did read somewhere that may need to be done sometimes.

The best!! From beginning to end...the absolute best! I come here alone, or with my mate to just unwind and relax. The staff is always nice, friendly, and knowledgeable about the rooms to choose from. I visit at least twice or more a month. I have been to other Inn of the Doves, but this one is by far the best. You walk in to a friendly face that greets you, not to mention the candles, lotions and bears to choose from when you need a quick gift. If you ever oeder a package, you will not be disappointed...come see this place foe yourself

Stayed here recently Friday-Sunday. I found it quite comfortable and importantly, very clean. The suites are meant for longer term stays where you might use the kitchenette but I didn't need it. I was on the 5th floor, with a view of the highway out the window, but wasn't bothered by road noise. Although I heard other guests as I walked down the hallway, the room was quiet (but I don't think the place was very full). The hotel is located at the end of road, not within walking distance of anything. There are plenty of places to buy food or other things you need, you'll just have to drive. (There is also the small convenience shop in the lobby.) The bed was comfortable and the thermostat worked fine. I'd stay here again if travelling through the area again.

We paid a lot for a two night stay in a hot tub suite. The first thing I noticed was the crumbs all over the counter by the microwave. Eh. I can clean that up, no one is perfect I thought. Yea. Next I noticed the dark spots all over the toilet seat. I hoped they were stains but no they wiped Up easily with water. The tub itself looked great ! Other than all the odd looking stains and discoloration. But let’s not forget about the floor ! It kinda moved with every step. Fun ! Still the final straw was the door. When I starred to close it I noticed the filth all over it. Much from dirty hands closing the door. But the top had been hit with some kinda stormy. We checked out immediately and hoped for a discount but nope. We paid for two full days after staying for less than 3 hours. Of course the first 2 hours and 55 mins were before we saw the disaster of a room. Stay away ! I’d rather sleep in a car with no windows in a thunderstorm than this place.