Extended Stay America Suites - Philadelphia - Bensalem

The room was ok in terms of cleanings. Breakfast was a major disappointment without much to choose from.

The location is convenient with stores less than 1 mile away and are accessible with sidewalks and pedestrian traffic signals for those who want to walk. The property is reasonably clean. As for the rooms, one of ours was renovated and therefore was good except for the dampened experience by neighbors smoking in non-smoking rooms. Another room was not renovated with heavy smell of mildew and plugged drains. However, management and service people went out of their way to address the issues. A shout-out to the manager Kim and the evening service person Janaye of their continuous assistance to make our stay as comfortable as within their control.

Nice get away.

Equipped Kitchen is accurate only if you ask for dishes, etc. at front desk and carry them to your room. Even then, you will not get everything you need - no cups, bowls, or toaster provided. Finally did get cups and bowls later but toasters were not available because “they walk.” I suggested this was the cost of doing business to which the staff turned her back.

Upon checking in which was very late at night we were informed that the hotel would have no water after 9am. Now after waking up early to take a shower the water was turned off earlier than 9am. The smell in the room was horrible the condition of the furniture was all beat up. Very horrible experience at this property would never recommend.

The front desk representative at checkin was unfriendly, unprofessional, and unwelcoming. The non smoking room smelled like cigarettes All night the refrigerator and heater was in competion of who can make the loudness noise.

100.00 dollars deposit that i was not aware of.The bed was not queen size that was listed and maid service was not good

The room was very old and needed updating, when they say free breakfast you expect a breakfast not a breakfast bar or muffin, my son has a job where he cannot leave at 5:00 so he called the front desk and told them he would be coming in on thanksgiving morning they told him they would leave a message, and when I checked it wendsday night I told the manager he would be in on Thursday morning she said she would leave a message for the morning manager. When my son tried to check in he was told the room was not available anymore even though the day manager and the night manager was told. When I talked to the night manager about what happened she said there was 24 rooms advailable and that the day manager should of charged him 10.00 the day manager was very rude my son had to try to find a room on thanksgiving day. Will not ever book with that hotel chain anymore. I would appreciate a response on the problem that we had.

Multiple items broken or did not work. Dirty towels and beds. One light didn't work. There are better places to stay in Bensalem.