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This is my second 1-night stay in this hotel in the last 7 days - both in order to get some sleep after long-haul flights before continuing for the next one. For this purpose the hotel is OK. Simple but clean and having everything one needs for 7-8 hours, including a very convenient check-out time of 1pm, which, to be honest, is something unique, especially in the last years when they are trying to move the check-out time first to 11, then to 10, and I’ve seen even 9am somewhere! So far, so good. The little problem I bumped into at check-out, was that this hotel is also unique with the fact that it doesn’t have either a luggage storage facility, not an organization to store guests’ luggage when they fly out later in the day. After I tried to insist (because I’m 100% sure even 2-star hotels have such places, and this is even rated as 4* in some places), they offered me to leave my bags near the reception, in a dark and completely unsecured place behind some counter. A place everybody could walk in and nobody will see. Go and prove you had a bag with things important to you, if on return you don’t find you stuff there. And having in mind this it not the best part of the city, I couldn’t take the risk, so I had to waste time to go to a special paid luggage storage company. I actually even offered Hotel Seoul money to put my bag in a safe location, but they refused. So the third time, if I have to fly late in the day, I’ll surely look for a hotel with a better service in this aspect, Which is a pity, because this one offers everything one needs for some rest during a long layover. For longer stays I wouldn’t recommend staying there, because the rooms are a bit dark and even a bit cold at night. But for a single night stay it’s great. Including the very good WiFi.

For almost two years I have been staying at this hotel. Centrally it is in a good place. It's within walking distance to a greak bakery across the street, a coffee shop half a block, an Oxxo one block and some good restaurants all within walking distance. The bellmen are great and pretty friendly with one remembering me because I leave a coffee maker for my personal use. Front desk pwople are usually pretty friendly and professional. The outside of the property and parking area are well kept and clean. There is free parking on site for guests. The rooms are very clean an well stocked with free water daily, good towels and clean bedding. I've found housekeeping very friendly. Theres one housekeeper, an older lady whos very sweet about stocking the room and any extras needed. I'll be sure to get her name when Im back in Sept. There are a few misses though. And this isnt meant to slam the hotel just some ideas to make it even better. The mattresses can be harder than most I've slept on traveling. I think this is a México thing as Ive stayed at other properties around the country and theyve all had hard mattresses. It would be nice if there was a loyalty program to encourage repeat stays. There's no coffee pot/maker. Like I said before I bought a coffee maker and leave it for my use when I stay. Providing even a one cup maker would be great. One last thing to make the room great, an iron and iron board. A lot of my shirts need to be ironed. I could buy the stuff and leave it but that might be a bit much. So now I bring a small steamer with me and it works well. Despite the small things listed, as long as staff are friendly and rooms and property are well equipped and clean I will continue to stay here.

Located on the Reforma Avenue, the hotel is less than 1 km from the Museum of Anthropology and the Angel Independence Column. It is conveniently located about 8 minutes on foot from Metro Line 1. The breakfast at the hotel tastes good and has local features, but the variety is small. The buffet breakfast has two options, the regular version and the local special edition. Unfortunately, even the second one is not very rich. I tried the dinner at the hotel and it tasted very good. The price is slightly more expensive than the average restaurant. The red velvet cake sold in the hotel's bakery tastes good and is inexpensive and worth recommending. The hotel's swimming pool is relatively small, the gym is not very big, and there are few people in the evening.

What a great place to stay, conduct business, dine, and relax. The staff is simply amazing, paying attention to every detail. The food and atmosphere are inviting, delicious, and worth repeating. The rooms are very nice; the staff ensures little things are attended to. This is my new place to stay at in Mexico City for work and fun.

As someone who grew up in Mexico City, I definitely recommend Bemate Masaryk!! Polanco is one of, if not, the safest spaces in the city. You can walk with your child at any time and there is always people walking with dogs and children. Bemate is in the perfect area for walking to any local restaurants and boutiques. The biggest pointers of the hotel are the air conditioning, the great water pressure for the shower, and the staff are very accommodating and welcoming. Monse, our room attendant, always left the room clean and tidy and was very willing to work around our schedule. Definitely recommended.

It is a spacious and quite comfortable hotel. A little more cleaning was needed in the room, in furniture and especially sheets.

I stayed here back in June as a solo traveller as I needed to get to the British embassy early the next morning. When I arrived the receptionist staff were really kind and helpful, they told me the direction to the embassy which was a help as I was a little anxious being alone in such a huge city, it was only afew walking yards away. The room was beautiful, spacious had everything i needed and a huge comfy bed I wish I had longer to stay there. When in mexico city again I would stay in this hotel.

Pros: Free bar, the restaurant staff is very professional and friendly Cons: The room is very very small! It is so small that you can't walk after opening the suitcase. The door is also very small. The cleaner put the slippers under the bed. The cleaner put the items in different drawers and cabinets, but there was no notice, which led to looking for things everywhere. One day after renewing, I was notified by phone that I had to pack my luggage and change rooms. Since I was in another state, I asked the reason over the phone whether the room type was different. The reply was the same room type because other people stayed in my room number. I couldn't understand it. When I arrived at the hotel in the evening, I took the initiative to ask the front desk again. The front desk explained that the room type was different, saying that we were now staying in a ”deluxe room” and I renewed the ”ordinary room”. Because I didn't move, I had to pay the difference. Is there a smaller room than this? Don't you have to crawl in and out? Moreover, the booking interface of Ctrip always has only two room types: single bed and double bed, and never has the words luxury or ordinary. Downtown hotels with similar hardware are much cheaper. Or hotels with much higher grade at the same price. Although the restaurant's value-added services are good, it's not worth it considering the price difference. The next hotels were also pitfalls. Ctrip's overseas hotel ratings have problems.

The staff at the hotel were pretty nice, their were fluence in English, so don't worry about communication. Food option at the restaurant was fine, I like the fruit and yogurt they served for breakfast. But the service could have been better. It was really hard to get a waiter for a coffee or even a check...