Our stay was awful!!! DO NOT STAY in this hotel they charge you for things that are not provided or they will accused you for stealing either you pay or they will not return the cash deposit $1,000.00 pesos.
This was very humiliating and extremely sad not only for my family, my persona and other guest staying at this hotel.
The day we check out they had told us that a laundry bag was missing and that we needed to pay $150.00 pesos or they wouldn't return our deposit. We had explained that there was no laundry bag since we got there and why would we take something that does not belong to us. They had told my husband that they will go check the room. After they told us that they had found it with dirty clothes. While my husband was at the front counter I went to the room and no one was there. Someone went to meet me at the room and nothing was there. I came down and all of the sudden a lady "supervisor" came and said it was a mistake but we couldn't leave until they find the bag. I made it clear that we were not going to pay for something it was never there.
In the afternoon when we pick up our luggage we notice that there was a Canadian couple been accused to steal a towel because employees couldn't find it. Then employees told the guest that they will call the "tourist police" if they continue to complain. THAT'S A TREAT!
This is insane! how can these people get advantage of guest like this? The food is "ok", towels & sheets are old, stain, grayish, and frayed.