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Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.

The ac was not working at all. The room and other facilities were good. Tv was not working.

Full marks to hospitality from all team- right from Priya at the front desk, to Amal at the Vembanad Bistro and even Vishnu, by the pool. Vishnu especially was always on his toes attending to requests and queries. Food was also top notch and definitely scrumptious. They have high tea and the marble cakes and banana cakes were delectable. The sunset point, the cultural performance in the evening and J Wellness circle are quite good. However, few more complimentary activities could have been added- like the ones at Coconut Lagoon which involve a sunset cruise, eco tour, yoga/clay making. Nevertheless, the service and overall experience is top notch. It’s a small property with 28-30 rooms spread across a large area and definitely a good option to stay.

Having stayed in several resorts, we consider Niramaaya a premium resort. Right from the time we stepped in, we were cared for very well. The lake view room is generous in space and well-appointed. The place was quiet and relaxing except for some music next door on one night (a wedding celebration). The food was excellent, and they even cooked special food considering our diet restrictions. The spa and Sauna were great! Very well worth it! Overall a great experience!

Good experience, overall a good properly, but little bit costly. Ambience good. Food is nice. Service is good. Good service by restaurant and food and beverage department. Even-though we booked for vishu sadhya as we stayed on vishu day, they cancel-led the sadhya due to less order. But the f&b manager mr. Haneef individually informed as about the cancellation but promised that he will arrange a mini sadhya if we require and we agreed and they arranged the same. It was delicious and good service by the entire team. Thank you for making our celebration wonderful

Our stay at the resort spanned six nights from September 22, 2024 to September 28, 2024. KLR has the most amazing property in Kumarakom which none of the other hotels in the area can match up to. The gardens are well maintained, the rooms are luxuriously comfortable and the authentic Kerala food is to die for. The level of service was outstanding, and the staff were highly trained and maintained a positive attitude from the moment we checked in at the reception, through to the restaurant staff and housekeeping. The resort's welcoming nature and readiness to assist with a smile were evident throughout our stay. The enthusiasm and positive vibes from the team that attended to us made our visit unforgettable. It was one of the most relaxing holidays at a resort where we felt at home. We want to extend our gratitude to everyone who contributed to making our stay comfortable. We particularly want to highlight the front office team: Gloria, Krishnaraj, and Front Office Manager Arun, also the restaurant staff: Adith, Gokul, Jobita, Aarthi, Tom, Agya, Hrithik, Mandanai, and restaurant manager Johnny. Chef Prashant curated a special dinner for us every night with mouthwatering Kerala specialty dishes. They all excelled in their roles, treating every guest with a smile. Lastly, we want to mention Kavi, the events manager who not only welcomed the guests when checking in to the hotel, to serving welcome drinks with a smile, to luggage handling, and also organizing the daily evening sunset cruise. Kavi’s photography skills are impeccable and every evening he went out of his way to click amazing photographs of the guests amidst the beautiful scenery. Kavi is truly versatile. Staff members like Kavi are invaluable to any team or organization, as they elevate the overall service quality and image of the resort. We commend the team for their excellent work and look forward to returning to KLR someday. We will share with our friends and family in Bahrain, the warmth and hospitality we experienced at KLR. If you ever wish to visit Kerala and experience the backwaters, KLR should be your only choice. Thank you KLR.