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This is a review of the Courtyard's restaurant Bluma - not the hotel. We were a group of 9 people who had lunch at the hotel's restaurant yesterday. The restaurant has a rather nice selection of smaller dishes (a tasting menu) from around the world (e.g. quesadillas, Bao buns, falafels, etc.). The idea is that you order 2-3 items and, if possible, share dishes at your table. In general, a nice concept and a nice looking restaurant. My issues with the restaurant: - COSTS: the costs are high, especially when going for lunch. The dishes cost from CHF 14.50 - 22.50 and a liter of water cost CHF 12. So, you are easily spending close to CHF 40 per person, assuming you only get 2 dishes. As some of the dishes were really very small, many of us needed 3 dishes. This is a very expensive restaurant, even for Switzerland. - SERVICE (1): the restaurant was empty except for our group (perhaps because of the cost issue above?). We all ordered fairly quickly, but the dishes came out staggered over the next 70 minutes. As I only ordered one dish, I sat there watching everyone else eat as mine (the Goan beef curry) came out last. Why would it take well over an hour to get all the food prepared? There was no one else in the place! And, one of the steak dishes was forgotten and had to be re-ordered, so we had a rather hungry teenage boy for awhile. - SERVICE (2): the wait staff did not understand even basic German, you had to speak French (preferable) or English with them. - SERVICE (3): we asked for separate bills by family which would have meant 5 separate receipts for our group. As the restaurant was completely empty, it should really not have been a problem. Yet, we still received one bill at the end and it was quite difficult to separate. Anyway, I hope the hotel F & B management is reading their reviews and does something to fix their cost and service issues. Again, the concept of a tasting menu is interesting and the reason we selected your restaurant. Consider offering a special lunch menu & price and please do look at the service issues.

Erste Adresse bei einem Aufenthalt im Seeland. Gute Parkiermöglichkeit. Restaurant mit grosser Speiseauswahl. Hotelzimmer stets sauber und zweckmässig. Sehr nettes Personal. Immer wieder gerne. Diesmal Übernachtung alleine, habe mich wohl gefühlt. Ruhig. Aufenthalt ohne Frühstück gewählt, aber bei vorherigen Aufenthalten war es immer top, alles da was es braucht für den Start in den Tag.

We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great. Free coffee and water a great plus. Matrass was a bit hard, but we did not mind. Would choose is definitly again.

I am extremely disappointed in the guest hospitality services of Hotel Elite. Certainly not befitting to an ‘4 star’ hotel, more like 1 or 2 star! And for such a price! After forgetting a personal article in the room, I contacted the hotel the very next day to schedule a pick up. (As I live abroad, hoped to avoid them mailing it.) There was an incredible amount of apathy to my situation (apart from the reception not picking up the phone) and only after about 40 phone calls, did they inform me tersely the article hadn’t been found! This couldn’t be true, as I know for a fact, that I had left it in the hotel bathroom. This could only mean that the item was simply discarded, or was taken by the housekeeping. I have wasted a good deal of time and effort, as well as lost an expensive possession. I would never recommend this hotel to anyone, consumers beware!!

If your not used to off brand hotels you will not enjoy this hotel. It lacks most all comforts a business traveler has come to enjoy . First off the room size is so small you have to go outside to change your mind. The showers are ridiculously appointed with the shower head in the center of the tub not at the ends. This makes no sense and as a taller person. It's not very comfortable. Got to Shave? Better do your hair first or you risk electrocution. The sink fill to the very top with water and will not drain for at least an hour. If you happen to use the hair dryer and it falls into full sink, look out... Need laundry service ? Better plan for a day trip to some magical laundry mat . This is a huge inconvenience personally . Oh speaking of laundry . Took 4 days of asking for an iron and ironing board. Really how is this not in every room. Hungry ? Forget about it. Other than a subpar breakfast buffet which is like ground hogs day that's all you get. They have a full service restaurant buy serve no food. Guess you can order some McDonald's for 35 CHF. That's for 1 meal. Want to relax and watch TV? Well your laptop probably has a bigger screen. As I travel to Biel 8 to 10 times a year I will not be staying here any longer. I may not even complete my current reservation. Very disappointed. So either I have super high expectations or all these other reviewers have very low standards. Cheers.