BButterfly54321Stay away from this Hotel, like you would the plague, SERIOUSLY!!! I booked a 3 night stay at St Andrew's House Hotel, from the 7 February 2020 on wards, in an attempt to have a peaceful and comfortable stay, although, I couldn't have booked a worse Hotel!!!! I was kept awake all night long, from banging noises from above me and squeaky floor boards. Earlier in the evening when I heard noise, I was hoping it would settle down as the evening went on, however, it didn't, and so when it got to 3:38am I decided to call the emergency number for the Hotel, although, to my shocking surprise there was no answer and my call was not returned by either one of the Hoteliers I was only told when I had got to the Hotel that I was being put in a room were the shower was not working correctly. Phil said I would need to put the hot water on in the sink, then put the shower on and then I could turn the hot water off in the sink. I did this, however, the shower was not hot then, so I had to keep the hot water on in the sink, for the whole duration of my shower. The shower also kept coming on for 3 seconds and then went off again, repeatedly, until I had finished the shower. I asked for a refund for the 3 night stay, minus offering £10, to cover the laundry costs. Lorraine said in an off way, that it will cost them £15 for the laundry and extra for getting cleaners in, as well. She said she did not want to refund me for that night. I said I was not happy about this, I was very polite in how I handled the situation, but I felt that Lorraine had a very rude manner. Phil told Lorraine that he would give Lorraine the money back and he went ahead, to refund me back to my card. The refund receipt was dated the 8 February and to date (19 February), I have still not received a refund. I have tried to contact the hotel for the past 4 days, by calling them, but there has been no answer. I have left a voicemail, asking them to call me back, however, I have not been called back. I sent the Hotel an email on the 17 February and I have not received a response to this, as yet, My dad rung and spoke with Lorraine today at 12:54pm, to ask her nicely about my refund, she said that they had already refunded me. She said that she was out at the time, but that she would call my dad back when she got back to the Hotel, to which she never. I rung tonight and I spoke with Phil, he too, said that I had been refunded and I said I had not been. He also said that World Pay were the organisation that they use to deal with their refunds. I then contacted my bank and they said that it can take anything from 3-6 weeks to get a refund from them. I was very shocked at this, because Hotels usually refund customers directly, within anything up to, but not extending, 5 working days and the Hoteliers did not warn me of such a delay, either!!!! I rung the Hotel back again, as soon as Phil answered the phone, I heard Lorraine in the background, saying to Phil, to
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