Comfort Hotel (Daping Times Tianjie Xietaizi Subway Station Branch) Reviews

Response from Property: A city, two people, a beautiful memory. Thank you for meeting you at Comfort Hotel. Thank you for your recognition. All our staff are inspired by your five-point praise. We are also constantly working hard to achieve perfection.

Response from Property: Thank you very much for your positive review of our hotel! We are pleased that you are satisfied with the distance from the concert and appreciate our facilities, cleanliness and environment. Our hotel has always been committed to providing guests with a comfortable and convenient stay, so we work hard to ensure that the size and layout of the rooms meet our guests' needs. At the same time, we also pay attention to maintaining hygiene and cleanliness to ensure the comfort and health of our guests during their stay. Thank you for your kind review of our service team. Our staff always treats every guest with a friendly and welcoming attitude to ensure your stay is enjoyable and satisfying. Thank you again for your support and trust in choosing our hotel! Have a great day!

Response from Property: Sorry to hear about your unpleasant experience during your stay at the hotel. We deeply regret this. Regarding decoration and hygiene issues, decoration issues: We have communicated with the leaders, and hygiene issues: We will further strengthen hygiene inspections to ensure the cleanliness and tidiness of the rooms. For service issues, we will provide professional training to our employees to improve their professionalism and service skills. For cases where clothes are left behind and customer service personnel do not proactively contact us, we will strengthen employee training to improve our mistakes and service processes. We value our guests' opinions very much and hope you will give us a chance so that we can improve your impression. If you have any other questions or require further communication, please feel free to contact us. Again, we apologize and thank you for your feedback!

Response from Property: Thank you very much for your detailed review and strong recommendation of our hotel! We are glad that you were satisfied with the friendly service of the staff, cleanliness and completeness of the facilities. Our employees are trained to be enthusiastic and thoughtful, and they will do their best to provide guests with an excellent service experience. We pay attention to the hygiene and tidiness of the rooms and are equipped with complete facilities, such as free self-service laundry and free drinks, to ensure the comfort and convenience of our guests. The hotel is located near the entrance and exit of the light rail, making travel very convenient. We also provide high-speed and stable network connections to meet our guests' office needs. Thank you again for your praise and support! If you have any other needs or suggestions, please feel free to let us know. Looking forward to serving you again next time! best regard!

Response from Property: Dear guest, we are very sorry that you encountered these problems during your stay at our hotel. We sincerely apologize for the inconvenience and will do our best to resolve your concerns. Regarding the toilet issue, we understand your requirements for room facilities and we are deeply sorry for the trouble the toilet issue has caused you. Although there were some misunderstandings at the beginning, we later found out that it was indeed a problem with the toilet. The toilet was clogged due to some foreign objects, and we have already repaired it. We will further strengthen our maintenance and inspection work to ensure the normal operation of the facilities. Regarding the parking fee issue, we sincerely apologize for the misleading parking fees. We checked the relevant records and found that there were some system failures during your stay, which prevented the parking fee information from being updated in time. We have reported your situation to the person in charge and will contact you as soon as possible to resolve the issue of parking fee reimbur*****t. The store's parking system has been updated, and we will also re-examine our messaging and processing procedures to improve our service quality. As for the slow response from the front desk and other issues you mentioned, it was the first time our new store was fully occupied when it opened, so this kind of negligence occurred. We are very sorry for the way the front desk handled it. We attach great importance to guest feedback and have always strived to provide efficient and thoughtful service. We will retrain our front desk team to ensure they respond to guest needs and questions on time and appropriately. At the same time, we will also strengthen communication with guests to ensure the accurate transmission of information. We attach great importance to your opinions and suggestions and thank you for your support and trust in our hotel. If you have any other questions or needs, please feel free to contact us and we will do our best to accommodate your needs and ensure you have a pleasant stay. welcome next time