Candlewood Suites Chester-Airport Area

It was sooo good. :)

Your hotel was clean and well cared for. Front desk staff could be more friendly. Overall a very good experience!

I am writing to express my dissatisfaction with a recent booking experience that I made through *******. On January 9, I reserved a suite at Candlewood Hotel for January 12 through January 14 through *******. Upon my arrival at the hotel, I was informed that there were no suites available and was consequently allocated a studio room. This was not only unexpected but also disappointing, as the specific choice of a suite was crucial for my stay due to a special sleep arrangement. The primary reasons for my complaint are as follows: Misrepresentation of Available Accommodation: The ******* platform showed the availability of a suite at Candlewood Hotel, which led me to believe that my reservation was confirmed for this specific room type. The discrepancy between the booking information and the actual availability at the hotel indicates a lapse in communication or system updates between ******* and the hotel. Lack of Prior Notification: I was not informed prior to my arrival at the hotel that there was a change in my reservation. Had I been notified beforehand, I would have had the opportunity to make alternative arrangements that suited my needs. To resolve the issue, I would appreciate it if you could: Offer a refund or credit for the difference in cost between the suite and the studio room, as compensation for the inconvenience. Provide an explanation as to why the error occurred and what steps are being taken to prevent similar issues in the future.

This hotel, while in an industrial area, is one of the best hotels i have stayed in. Clean, comfortable beds, spacious rooms, with all the amenities. Wonderful experience!

Jeff works in the evening at the reception desk. He is amazing and very respectful. Thank you for making my 2 night stay at this hotel amazing!!!

I’m not sure where to start. This hotel is ok, location is not ideal. There were a lot of sketchy people around it. Some guys came to “use” the ATM, but one was definitely scouting the place, checking around, looking at security, etc. Not sure I would recommend it

Front staff was super friendly and helpful the entire extent of my stay. The Hotel is only a few years old and was very clean and had fast internet which is always a shot in the dark with hotels. Very comfortable sheets and clean everything!

Quiet, clean, peaceful stay. Was able to check in real early. Thanks to Anita at the front desk.