Disneyland Hotel

Room was not ready before 6.30PM while it was announced 3.00PM. We had to wait in the lobby. No compensation was ever offered. We couldn’t enjoy any of the hotel amenities after 11AM on checkout day. Felt like we were kicked out from the hotel. The gift shop was sold out on all items we wanted to buy. Not a 5 stars hôtel in any possible way.

The hotel was nice

Disneyland Hotel used to be our 'home hotel' when visiting Disneyland Paris and we loved it there. We have been eagerly awaiting it reopening after its royal transformation and on the whole we weren't disappointed! The hotel is welcoming and bright and there is so much to see, explore and discover, there are little details to be seen if you take the time to look. The welcome we received as one of the first guests back through the door was incredible! There were happy smiling Cast Members welcoming people back, I'm sure it must have been great for them to finally have guests back in the hotel! There was the chance to meet Mickey in his Royal attire and even a little personalised guided tour of the key areas that we might need whilst we were staying. We even managed to nip into the shop and make the very first purchase there before we'd even checked in! Castle Club is something else! Advertised as a hotel within a hotel, I was very interested to see what had changed since our last stay in December 2019. The first thing I noticed was the classic telephone was still there for calling the lift if required, this is a small, silly thing but meant a lot to a fan like me! The CC reception Cast Members always greet you whenever you arrive and wish you a pleasant day whenever you leave, often asking if everything is OK with your stay. The new rooms are beautifully decorated and well laid out, there are plenty of sockets for charging all those modern day gadgets and they're even by the beds now which is a huge improvement than before! The magic wand switch really is magical, a very nice touch! Our moon and sun switches were wired in the opposite way to what they should have been on the switches between the beds in our room. If you have Disney+ this can be streamed to the TV and you can also link your phone to the sound system in the bathroom to play music whilst you're getting ready for a day in the parks! Unfortunately our room didn't receive turn down on our second night, we're obviously more than capable of moving some cushions and pulling back the covers but I missed the 'bedtime story' card that gets left on the bed (I have a collection of these from before the closure and from some of the other hotels) from what I can gather ours wasn't the only room not to get turned down that night. Another perk of Castle Club is the lounge. The castle mirrors in here really are beautiful and the new railings make it very regal. There is a fantastic choice of drinks available, both hot and cold (included) and alcoholic (additional cost), I highly recommend the mocaccino and the strawberry nectar. Drinks are always forthcoming and not long after you've finished there is the offer of another, you certainly won't go thirsty! Breakfast offers a fantastic selection of 'hot' and cold options from cereal, pastries, waffles and pancakes to sausages, bacon, eggs and even a chef to make you an omelette! I personally didn't try the hot items but I was told they weren't par

We stayed here for my daughter’s 2nd birthday last week. On arrival our room was not ready even though it was 2.50 we were told to wait for a text. After 3pm we hadn’t received one so I went back and was assigned a room. I had requested a particular character on the app and a baby cot which when we arrived to our room neither was there which was a big disappointment- the maid was also still in there cleaning and asked us to wait aside.. with our 2 year old. The deluxe rooms are ok but not particularly magical. There was nothing to show any sign of a birthday- no badge or banner or a card which is very disappointing considering it’s a children’s hotel! Between days the fridge was never replenished and when I told the receptionist at check out she was like oh ok.. couldn’t care less. The only things that make up for it is you see so many characters just in the hotel -more so than the park! And the location is ideal. I wouldn’t stay here again

This was our second stay at Disneyland Hotel. We have stayed many times at Disney Resorts at WDW. Room was clean, but we were very disappointed with their air conditioning. Being from Florida, AC is a requirement for us no matter where we are and not being able to run the AC when sleeping or keeping room cool while in the park was not acceptable. We set the AC, went to bed and about 2 hours later, we realized the AC was not working. We called the Front Desk and they sent a member of their engineering team who informed us that the AC is on a motion sensor. When no movement is detected in room, it will shut off no matter what it was set on. He showed us how to override the system for 24 hours to keep our room cool. How is this okay at any hotel? Much less, a Disney property at this price. They don’t communicate this at all. Hoping to share here so prospective guests can make an informed decision. Check in was mediocre. Requested King bed during reservation, was given 2 queen as all King were given to “convention” participants. Overall, this stay was not up to expectations and we will stay elsewhere in the future.

The hotel is magnificent, rooms have all the details..just magical!! Service upon arrival and at the restaurants was amazing! Loved the food!! We had 2 rooms booked and checkin is at 3pm. Rooms were not ready until 430pm, luggage dint show until 5ishpm. We sat around waiting, never imagined that from a 5 star hotel and we have the deluxe rooms and all. Oh and both rooms were not presented the same. My in-laws dint have an umbrella, slippers (until later). Our coffee bar was not fully restocked the next day. BTW Max at the reception was fantastic!

We visited in April 2024 with our 2 daughters and 4 granddaughters (aged 5yrs to 10yrs old), and had a great time. The hotel is so convenient for the park, with no queuing to get in. We would visit the park first thing for a couple of rides, then back for breakfast in the hotel, then out again... which is much more convenient than being a 20 min walk away from your hotel. Our granddaughters loved seeing the characters (especially the Princesses) just walking around the hotel. The restaurants and bar areas are great. The pool area is very nice too. All the staff were lovely, with a really friendly and helpful attitude - especially towards the younger guests. We would highly recommend.