Home2 Suites by Hilton Charlotte Northlake

We enjoyed our stay for the weekend! It was comfortable, clean, everyone was very nice, breakfast was also really good. Im looking forward to going back!

This is our first stay at a Home2 property and it has what you would expect for a hotel of this style. I booked our reservation through ******* and when we arrived we were told that the hotel was oversold and they did not have a room available to accommodate my family of five. I’ve never had this happen before but upon further research it sounds like something ******* does often. The front desk clerk (Monica) was fantastic and did everything in her power to find us another room - which she did! Unfortunately I think it meant that another guest lost their room for the night. Our room was spacious and had basic amenities. The full kitchen was a big plus, though the washroom is very small. I did find the room hadn’t been cleaned very well and things like the remote, light switches, and door handles were visibly dirty (or sticky, ew). There was also a TON of noise overnight from other guests running through the halls and slamming doors for hours on end. After calling the front desk they were very apologetic and assured me they would send someone up (which is sounds like they did). Unfortunately this hotel being conveniently located near the highway means there’s a lot of road noise as well, especially if your room is facing that side. Overall we likely won’t stay here again unless we have no other option. Our usual stop in the area is the Drury across the highway and it is overall better.

My stay was excellent. From the handsome guy that checked us in, to the convenience of location to what we were there for. Very clean hotel would definitely stay again.

We were greeted with a smile and kindness and everything about the hotel was wonderful. The staff there was very kind and pleasant to talk to and deal with us. Thank you so much

We arrived and the representative was sleeping because it took him over 13 minutes to check us in. When he came to the desk, he had to check our room…he knew the TV was not working. Food was left in the refrigerator as well as the bed not being made up. I’ve been in your establishment for yrs and this is theee most horrible experience with no resolution.

I didnt like that i had to change into different rooms cause there was something wrong with the rooms. And the bedding is also dirty

Room was never serviced… nobody ever cared for the room… had to go to the desk to get clean towels…

I told the staff when I arrived that my sheets had a stain. I waited and no one came to change them. I went down to ask and was told they forgot I was also given sheets that looked like they had been used for years. I had to change them myself and I was not offered any compensation for the inconvenience. I was very disappointed.