104 Reviews
Hilton Charlotte Executive Park
Charlotte|0.05km from Bonkerz Comedy Club
Look out for sticky fingers from the staff. I stayed at the Hilton Charlotte Executive Park hotel with my husband January 5-8, 2023. I stayed at the hotel to attend a work conference and my husband came along and we stayed an extra 2 nights to have a weekend away. I had a one night reservation for Thursday and a 2 night reservation for Friday-Saturday. When I checked in the front desk person asked if I had 2 reservations and I said yes. She then said ”Okay great, I'll check you in for both”. On Friday morning I was in the meeting room in the hotel attending my conference and my husband came downstairs to take a walk outside. While we were out of the room the housekeeping person went into our room apparently thinking the room was supposed to be cleaned. We had not checked out because we were staying 2 more night and all of our belongings were in the room. They wouldn't even let my husband back in the room even though all of our suitcases, medicines, and bathroom items were in the room. I had to leave my conference and check in again at the front desk. I'm even more upset because I had left my necklace that I'd worn the night before on the dresser/cabinet that is nearest the door and when we came back to the room that necklace was gone. I looked all around on the floor and it was not there. I reported to the front desk and the manager that my necklace was gone after the housekeeping person came in. The manager I spoke with said she would speak with housekeeping and get back to me. I have had no contact from the manager and no follow up. The only logical explanation is that the housekeeping person took the necklace. I am extremely disappointed in the service at this Hilton and will not be staying here again. The manager could have easily found out who had attempted to clean our room but she did not. My necklace was stolen from the staff at this Hilton and that is extremely disheartening. 
Excellent
90 Reviews